Leasing Consultant

Coastal Ridge Real Estate; Thielman Crossroads (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Coastal Ridge Real Estate seeks a Leasing Consultant for Quincy Lofts, coordinating leasing efforts and daily resident interactions. You’ll drive prospective residents from inquiry to lease, while maintaining excellent service and team collaboration.

You’ll manage tours, respond quickly to inquiries, and ensure accuracy in leasing paperwork, including move-in fees and compliance with screening procedures.

Qualifications

• High school diploma or equivalent required.
• Experience in multifamily or student housing is a plus.
• Familiarity with Entrata, OneSite or RealPage preferred.
• Strong computer literacy and ability to learn new systems quickly.

Responsibilities

• Support leasing targets and contribute to team goals.
• Greet and engage prospective residents; build rapport.
• Provide property tours and tailor to each prospect’s needs.
• Close leases by addressing objections and securing commitments.
• Respond to inquiries within 24 hours via phone, email or in person.
• Enter and maintain lead information in Entrata; follow up with prospects.
• Understand site leasing trends and product availability to guide decisions.
• Maintain cleanliness of office, model units, clubhouse and tour areas.

Skills

Leasing experience

Sales experience

Customer service

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

Entrata

OneSite

RealPage

Excel

Job description

As a Leasing Consultant, you’ll play a critical role in the leasing efforts and day-to-day resident interactions at your community. You’ll create exceptional experiences for prospective and current residents while achieving individual and team leasing goals. This full-time, non-exempt position reports to the Property Manager.

Where You’ll Work:

Quincy Lofts offers a variety of floor plans, including dynamic one-bedroom apartments and spacious two-, and three-bedroom apartments near Mars, Seven Fields and Cranberry Township. At Quincy Lofts, everyday living is elevated into something beautifully considered. Each residence is thoughtfully appointed with quartz countertops, stainless steel appliances, a fully equipped kitchen with pantry storage, and the convenience of an in-home washer and dryer. Private balconies in select homes invite fresh air and quiet moments.

What You’ll Own:

• Contribute to individual and team leasing targets, consistently striving to meet or exceed goals.
• Greet, engage, and build rapport with prospective residents, creating memorable and positive first impressions.
• Provide tours that showcase the property’s features and benefits while tailoring the experience to each prospect's needs.
• Confidently close the leasing process by addressing objections, highlighting benefits, and securing commitments.
• Manage leasing inquiries by responding quickly and effectively through phone, email, or in person, ensuring all communication occurs within 24 hours.
• Enter and maintain accurate lead information in Entrata and proactively follow up with prospects through warm calls, emails, or letters.
• Develop a deep understanding of site leasing trends, traffic patterns, and product availability to effectively guide prospects toward leasing decisions.
• Ensure the office, model units, clubhouse, and all common areas along the tour route are impeccably maintained, reporting any issues to the appropriate team member.
• Participate in community marketing initiatives, outreach efforts, and resident event planning and execution.
• Guide prospects through the application process, ensuring compliance with screening procedures and accuracy in lease execution.
• Collect move-in related fees and ensure all paperwork and funds are properly handled.
• Provide exceptional customer service by addressing resident inquiries, processing service requests, and assisting with day-to-day resident needs.
• Maintain and manage the community waitlist, communicating updates with prospects as needed.
• Perform other duties as assigned.

What You’ll Bring:

• High school diploma or equivalent required.
• Willingness to obtain all licenses and/or certifications required by State or Local jurisdictions including but not limited to PA, IL, NJ and IA.
• Previous leasing and sales experience preferred; experience in multifamily or student housing is a plus.
• Strong computer literacy and the ability to learn new systems quickly
• Familiarity with property management software such as Entrata, OneSite, or RealPage preferred.
• Intermediate proficiency in Microsoft Excel, including formulas, sorting, and filtering, is a plus.
• Ability to participate in emergency duties as needed.

Our Company:

Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 900 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.

What You’ll Get:

As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.

Coastal Ridge is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.