Leasing Consultant

Weidner; Tempe (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Leasing Consultant to join their vibrant team. In this entry-level position, you will be the face of the community, connecting with residents and prospective tenants through exceptional customer service. Your role will involve coordinating marketing strategies, conducting apartment tours, and ensuring that every interaction leaves a lasting positive impression. If you thrive in a fast-paced environment and are motivated to learn, this opportunity will allow you to grow and contribute to a welcoming community. Join a company that values accountability, teamwork, and excellence in service.

Qualifications

• Prior customer service experience is essential for this role.
• Ability to communicate clearly and professionally in various formats.
• Detail-oriented and well-organized with a focus on customer satisfaction.

Responsibilities

• Conduct marketing tours and ensure apartments are clean and ready for viewing.
• Respond promptly to calls and emails from residents and prospects.
• Facilitate application processes and maintain communication with applicants.

Skills

Customer Service

Communication Skills

Time Management

Detail-Oriented

Team Player

Flexibility

Education

High School Diploma

Tools

Microsoft Office

Yardi

Paycom

Job description

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Rio Paradiso

Position Summary

As a Leasing Consultant, you are a dynamic professional who easily relates and communicates with prospective and current residents of your community. With a warm and energetic personality, you will consistently find joy in creating lasting and positive impressions. This role is responsible for coordinating the community's marketing, leasing, and renewal strategies to achieve occupancy and revenue retention goals. A successful Leasing Consultant manages their time effectively, is detail-oriented, trustworthy, a team player, and takes pride in their work. Additionally, this position requires accountability and attentiveness to provide excellent customer service when interacting with residents, associates, and vendors.

Primary Responsibilities

1. Walk the marketing tour path, open target viewing apartments, ensure apartments, model homes, and community amenities are clean and rent-ready.
2. Respond promptly to resident and prospective resident calls and emails in the morning.
3. Answer incoming calls, convert calls into walk-in traffic, and set viewing appointments.
4. Tour prospective residents with energy and enthusiasm the Weidner way.
5. Facilitate the application process at the end of the tour to ensure successful leasing.
6. Review and process all applications immediately upon receipt.
7. Communicate timely and respectfully with applicants upon receiving results.
8. Follow Weidner Move-In Experience procedures with all approved applicants.
9. Maintain and follow up on traffic in queue.
10. Shop competitive properties at least monthly; adhere to daily marketing and leasing strategies.
11. Ensure market-ready apartments, common areas, and amenities are maintained daily to Weidner's standards.
12. Assist with distributing resident correspondence and notices while maintaining confidentiality.

Qualifications

• Prior customer service experience required.
• Ability to complete tasks safely and efficiently.
• Motivated to learn and contribute in a fast-paced environment.
• Ability to give clear professional directions in person, over the phone, email, and text.
• Experience with Microsoft Office preferred (Word, Excel, PowerPoint, Outlook).
• Yardi and Paycom experience preferred; willing to learn new software.
• Adherence to Weidner's Mission, Vision, and Values, and compliance with all policies and laws.
• Prompt, regular attendance; professional appearance and dress code compliance.
• Ability to work independently and in a team environment.
• Flexibility to work outside normal hours as needed.
• Willingness to be assigned to other properties as needed.
• English language proficiency; detail-oriented and well-organized.
• Must pass criminal background check and voluntary drug testing.
• Reliable transportation, valid driver’s license, vehicle, and insurance.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other