Leasing Consultant

Avenue5 Residential; San Antonio (TX); On-site; Full time

Job summary

A leading property management company in downtown San Antonio is seeking a Leasing Consultant. This role involves coordinating apartment rentals, ensuring resident satisfaction, and maintaining records. Ideal candidates have leasing experience and strong customer service skills. Join a vibrant community and enjoy comprehensive benefits.

Benefits

Medical, dental, vision coverage

401K contributions

Generous time-off plan

Tuition reimbursement

Qualifications

• Minimum 1 year of experience in apartment leasing or sales.
• Strong communication and organizational skills required.

Responsibilities

• Assist prospective residents with tours and lease closing.
• Maintain accurate records and manage application processes.
• Provide excellent customer service to current residents.

Skills

Communication

Organizational skills

Customer service

Education

High school diploma

Tools

Yardi

Microsoft Office Suite

Job description

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Job Title: Leasing Consultant

Salary: $18 per hour plus bonuses!

Schedule: Tuesday- Saturday | 8:30am to 5:30pm

Explore Heritage Plaza

Heritage Plaza Apartments, a beautiful mid-rise community in the heart of downtown San Antonio, is seeking a leasing consultant with at least one year of prior leasing experience to join our professional, customer-focused team.

If you're passionate about helping people find their next home and want to be part of a vibrant downtown community, we’d love to meet you!

Unlock your potential with Avenue5 Residential.

Your ideas. Your development. Your experience.

We take care of you, so you can take care of our residents, properties and clients.

Property management may be our business, but people are our passion.

Empowering you to be the best.

Our benefits take a holistic approach to take care of your mind and body. We care about you as a whole person, both inside and outside of work.

• Physical wellness: Medical, dental, vision, and mental health coverage options.
• Financial wellness: Competitive pay plus basic life insurance and matching 401K contributions.
• Mental and emotional wellness: Generous time-off plan includes 10 paid holidays including a community service day and your birthday.
• Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.
  
  

About The Leasing Consultant Position At Heritage Plaza

We’re looking for a talented leasing consultant who will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. The leasing consultant is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

• Greet and assist prospective residents with enthusiasm and professionalism
• Conduct tours, highlight community features, and close leases
• Maintain accurate records and manage the application process
• Provide excellent customer service to current residents
• Support marketing and resident retention efforts
• Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
• Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all. Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
• Ensures model apartments are in touring condition.
• Orients prospective and current residents to the property. Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
• Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
• Follows up with all prospective residents via phone, mail or email.
• Converts phone traffic into scheduled appointments with prospective residents in order to tour the property.
• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents.
• Completes weekly leasing reports in accurate and timely fashion.
• Ensures all open and close procedures are completed daily.
• Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Responsible for shopping competitive properties.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Assists with processing work order requests for residents and ensures work is completed in a timely manner.
• Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• May be asked to assist with planning and implementing resident activities in order to increase resident retention.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Performs other duties as assigned.
  
  

Education And Experience

• High school diploma is required.
• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.
  
  

Skills And Requirements

• Minimum 1 year of experience in apartment leasing or sales
• Strong communication and organizational skills
• Positive attitude, polished presentation, and team-oriented mindset
• Experience with Yardi or similar software preferred
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
  
  

Our Core Beliefs

• Put people and partnerships first
• Empower associates
• Focus on solutions
• Champion ideas that accelerate success
• Deliver proof over promises
  
  

Experience Our Award Winning Culture

• Top 15 national finalist on the Best Places to Work Multifamily
• Certified as a Great Place to Work since 2017
• Listed as one of the Best Workplaces in Real Estate
• Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal
• Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List
  
  

We’re a fast-growing property management company with new opportunities popping up daily. Search open positions to find your next adventure. If you don’t see anything today, keep checking. Tomorrow, you may find your dream job.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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