Leasing Consultant

Gates Hudson; Richmond (VA); In loco; USD 32.000 - 34.000; Tempo pieno

Descrizione del lavoro

Gates Hudson in Richmond, VA is seeking a Leasing Consultant to join our onsite team. You will greet and tour prospective residents, qualify needs, and professionally present the community and available apartments.

You will highlight features and amenities to support leasing goals, proactively manage leads, and keep leasing paperwork accurate. Weekend availability is required as most tours occur then, and you will collaborate with a high-performing team to deliver exceptional resident

Competenze

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to build rapport quickly with prospects and residents.
• Strong customer service mindset with attention to detail.
• Two or more years of leasing experience (preferred).

Mansioni

• Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments.
• Highlight apartment features, amenities, and benefits to support leasing goals.
• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely.
• Review notices to vacate and make every reasonable effort to retain residents.
• Answer incoming phone calls and in-person inquiries from prospects and residents.
• Address resident questions, concerns, and service requests in a timely and professional manner.
• Follow up on completed maintenance requests to ensure satisfaction.
• Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors.
• Walk vacant and rent-ready units to confirm availability and presentation standards.
• Conduct move-in and move-out inspections with residents.
• Consistently implement and uphold community policies and procedures.
• Stay informed on local market conditions and trends and assist with planning resident events.

Conoscenze

Verbal communication

Written communication

Rapport building

Customer service mindset

Formazione

High school diploma or equivalent

Descrizione del lavoro

Gates Hudson, a full-service property management company, is seeking aLeasing Consultant to join one of our residential communities. This role is ideal for someone who is customer-focused, detail-oriented, and energized by sales and relationship-building. If you enjoy helping people find their next home while contributing to a high-performing onsite team, we encourage you to apply.

What You'll Do

Leasing & Sales

Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments

Highlight apartment features, amenities, and benefits to support leasing goals

Proactively manage leads, document tours, and complete leasing paperwork accurately and timely

Review notices to vacate and make every reasonable effort to retain residents

Customer Service & Resident Relations

Answer incoming phone calls and in-person inquiries from prospects and residents

Address resident questions, concerns, and service requests in a timely and professional manner

Follow up with residents on completed maintenance requests to ensure satisfaction

Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors

Property Presentation & Operations

Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready

Walk vacant and rent-ready units to confirm availability and presentation standards

Conduct move-in and move-out inspections with residents

Consistently implement and uphold community policies and procedures

Marketing & Community Engagement

Stay informed on local market conditions and trends

Share ideas with the Property Manager to improve marketing efforts and resident satisfaction

Assist with planning and hosting resident events as directed

Weekend availability is required, as most prospect tours occur on weekends

What We're Looking For

Required

High school diploma or equivalent

Excellent verbal and written communication skills

Ability to build rapport quickly with prospects and residents

Strong customer service mindset with attention to detail

Preferred

Two or more years of leasing experience

Previous customer service, sales, or hospitality experience

Self-motivated, goal-oriented, and able to work effectively in a team environment

Pay Range

$23 - $25 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Gates Hudson & Associates’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.