Leasing Consultant

Gates Hudson; Catonsville (MD); Sur place; USD 32 000 - 34 000; Plein temps

Résumé du poste

Gates Hudson is seeking a Leasing Consultant to join one of our residential communities. This on-site role focuses on guiding prospective residents through tours, presenting the community, and closing leases while delivering high-level customer service.

Ideal candidates are customer-focused, detail-oriented, and comfortable building relationships with residents and vendors. Weekend availability is required to align with tour schedules and leasing activity.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to build rapport quickly with prospects and residents.
• Strong customer service mindset with attention to detail.
• Leasing experience 1+ years.

Responsabilités

• Greet and tour prospective residents, qualify needs, and present the community and available apartments.
• Highlight apartment features, amenities, and benefits to support leasing goals.
• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely.
• Review notices to vacate and make every reasonable effort to retain residents.
• Stay informed on local market conditions and trends; assist with planning resident events.

Connaissances

Communication

Customer service

Relationship building

Leasing experience

Formation

High school diploma or equivalent

Description du poste

Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join one of our residential communities. This role is ideal for someone who is customer-focused, detail-oriented, and energized by sales and relationship-building. If you enjoy helping people find their next home while contributing to a high-performing onsite team, we encourage you to apply.

What You'll Do

Leasing & Sales

• Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments
• Highlight apartment features, amenities, and benefits to support leasing goals
• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely
• Review notices to vacate and make every reasonable effort to retain residents

Customer Service & Resident Relations

• Answer incoming phone calls and in-person inquiries from prospects and residents
• Address resident questions, concerns, and service requests in a timely and professional manner
• Follow up with residents on completed maintenance requests to ensure satisfaction
• Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors

Property Presentation & Operations

• Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready
• Walk vacant and rent-ready units to confirm availability and presentation standards
• Conduct move-in and move-out inspections with residents
• Consistently implement and uphold community policies and procedures

Marketing & Community Engagement

• Stay informed on local market conditions and trends
• Share ideas with the Property Manager to improve marketing efforts and resident satisfaction
• Assist with planning and hosting resident events as directed

Schedule Expectations

• Weekend availability is required, as most prospect tours occur on weekends

What We’re Looking For

Required

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to build rapport quickly with prospects and residents
• Strong customer service mindset with attention to detail
• Leasing experience 1+ years

Preferred

• ****Bilingual in Spanish strongly preferred ****
• Two or more years of leasing experience
• Previous customer service, sales, or hospitality experience
• Self-motivated, goal-oriented, and able to work effectively in a team environment

Pay Range

$23—$25 USD