Assistant Property Manager

Coastal Ridge Real Estate; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Coastal Ridge Real Estate in Richmond, VA, is seeking an Assistant Property Manager to join our student housing team. You’ll be second in command, driving leasing production and ensuring peak property performance.

You’ll assist with financial reporting, maintain assets, and support resident satisfaction across a dynamic community. You will lead tours, process applications, handle renewals, and coordinate with the marketing team to attract and retain residents.

Qualifications

• Leasing and sales experience with a focus on retention and renewal efforts.
• Strong customer service mindset and communication skills.
• Familiarity with property management software and basic office tools.

Responsibilities

• Enter leads into Entrata, contact prospects, and follow up on tours.
• Greet prospects, conduct tours, close leases, and oversee applications.
• Monitor renewals, maintain clubhouse and model units, and support marketing.
• Communicate property value, guide leasing team, and track market offerings.
• Ensure timely rental payments, manage delinquencies, and assist financial reporting.
• Act as Property Manager in absence and perform other duties as assigned.

Skills

Leasing & sales

Customer service

Team leadership

Communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Entrata

OneSite

RealPage

Excel

Job description

As the Assistant Property Manager, you’ll act as second in command at your assigned community, contributing to leasing production and ensuring the property operates at peak performance. You’ll play a key role in team collaboration, financial oversight, and exceptional resident experiences. This full-time, non-exempt position reports to the Property Manager.

Where You’ll Work:

You’ll work at one of our Student Housing communities in Richmond, VA.

What You’ll Own:

• Contribute to all aspects of the leasing process to meet and exceed individual and team goals. This includes:
  • Ensuring leads are entered into Entrata, contacted, and followed up on.
  • Greeting prospects, conducting tours, closing leases, and overseeing the application and screening processes.
  • Monitoring and participating in resident renewal efforts.
  • Maintaining the clubhouse, model units, and tour routes to exceptional standards.
• Develop a deep understanding of the property’s features and market positioning to communicate its value effectively while addressing common objections.
• Guide and support the leasing team to empower success by setting clear expectations and providing the tools and resources needed to achieve leasing and marketing objectives.
• Monitor the competitive landscape by regularly shopping competitors and updating records of market offerings.
• Foster exceptional service by addressing escalated resident concerns with professionalism and care.
• Support marketing efforts and resident events to attract prospects and retain current residents.
• Ensure timely collection and accurate posting of rental and vendor payments to maintain strong cash flow and financial performance.
• Address delinquent accounts by preparing late notices, contacting residents and guarantors, and filing evictions when necessary.
• Assist the Property Manager with financial reporting, including weekly and monthly reports, and closing financial books.
• Serve as acting Property Manager in their absence, ensuring adherence to company policies and property guidelines.
• Perform other duties as assigned.

What You’ll Bring:

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Willingness to obtain all licenses and/or certifications required by State or Local jurisdictions including but not limited to PA, IL, NJ and IA.
• Previous experience in leasing and sales required, with Leasing Manager experience preferred.
• Familiarity with multifamily conventional or student housing strongly preferred.
• Proficiency in property management software such as OneSite, Entrata, or other RealPage products preferred.
• Intermediate knowledge of Microsoft Office, especially Excel, is desirable.
• Ability to participate in emergency duties as needed.

Our Company:

Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 900 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.

What You’ll Get:

As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.