Leasing Consultant

Coastal Ridge Real Estate; Blacksburg (VA); On-site; USD 34,000 - 48,000; Full time

Job summary

Coastal Ridge Real Estate is seeking a Leasing Consultant to join our Blacksburg community. You will engage with prospective residents, conduct property tours, and drive leasing by addressing objections and closing commitments.

The role emphasizes resident interactions, timely inquiries, and accurate lead management in Entrata, with a focus on delivering exceptional customer service and meeting team leasing goals.

Qualifications

• High school diploma or equivalent required.
• Willingness to obtain licenses/certifications as required by jurisdiction.
• Previous leasing/sales experience preferred; multifamily or student housing is a plus.
• Familiarity with property management software such as Entrata, OneSite or RealPage preferred.
• Intermediate proficiency in Microsoft Excel (formulas, sorting, filtering) is a plus.
• Ability to participate in emergency duties as needed.

Responsibilities

• Contribute to individual and team leasing targets and aim to meet or exceed goals.
• Greet, engage, and build rapport with prospective residents to create positive first impressions.
• Provide tours highlighting property features and tailor experiences to prospects.
• Confidently close the leasing process by addressing objections and securing commitments.
• Respond to leasing inquiries quickly via phone, email, or in person within 24 hours.
• Enter and maintain accurate lead information in Entrata and follow up with prospects.
• Understand site leasing trends and product availability to guide decisions.
• Ensure office, model units, clubhouse, and common areas are well maintained and report issues.
• Participate in community marketing, outreach, and resident events.
• Guide prospects through the application process and ensure proper lease execution.
• Collect move-in related fees and ensure paperwork and funds are handled properly.
• Provide excellent customer service by addressing resident inquiries and service requests.
• Maintain the community waitlist and communicate updates to prospects.
• Perform other duties as assigned.

Skills

Customer service

Communication

Leasing experience

Computer literacy

Education

High school diploma or equivalent

Tools

Entrata

OneSite

RealPage

Excel

Job description

As a Leasing Consultant, you'll play a critical role in the leasing efforts and day-to-day resident interactions at your community. You'll create exceptional experiences for prospective and current residents while achieving individual and team leasing goals. This full-time, non-exempt position reports to the Property Manager.

Where You'll Work:

Maple Ridge Townhomes offers newly renovated off-campus student townhomes in Blacksburg, VA. Our student apartment community is conveniently located just 2 miles from Virginia Tech and on the Blacksburg Transit (BT) Bus Route, making it easy to get around Blacksburg town and the VA Tech campus. Maple Ridge Townhomes feature student-friendly 2, 3, & 4-bedroom townhomes for rent with the largest floor plans in the Blacksburg area. Living room and bedroom furniture are included for the perfect, newly renovated, and move-in-ready townhomes! Our off-campus student apartments feature ceramic tile flooring in baths, the kitchen, and foyer, individually keyed bedrooms, a full appliance package, laundry rooms with storage, and a full-size washer and dryer. Experience one of the best student living options near VT here at Maple Ridge Townhomes.

What You'll Own:

• Contribute to individual and team leasing targets, consistently striving to meet or exceed goals.
• Greet, engage, and build rapport with prospective residents, creating memorable and positive first impressions.
• Provide tours that showcase the property’s features and benefits while tailoring the experience to each prospect's needs.
• Confidently close the leasing process by addressing objections, highlighting benefits, and securing commitments.
• Manage leasing inquiries by responding quickly and effectively through phone, email, or in person, ensuring all communication occurs within 24 hours.
• Enter and maintain accurate lead information in Entrata and proactively follow up with prospects through warm calls, emails, or letters.
• Develop a deep understanding of site leasing trends, traffic patterns, and product availability to effectively guide prospects toward leasing decisions.
• Ensure the office, model units, clubhouse, and all common areas along the tour route are impeccably maintained, reporting any issues to the appropriate team member.
• Participate in community marketing initiatives, outreach efforts, and resident event planning and execution.
• Guide prospects through the application process, ensuring compliance with screening procedures and accuracy in lease execution.
• Collect move-in related fees and ensure all paperwork and funds are properly handled.
• Provide exceptional customer service by addressing resident inquiries, processing service requests, and assisting with day-to-day resident needs.
• Maintain and manage the community waitlist, communicating updates with prospects as needed.
• Perform other duties as assigned.

What You'll Bring:

• High school diploma or equivalent required.
• Willingness to obtain all licenses and/or certifications required by State or Local jurisdictions including but not limited to PA, IL, NJ and IA.
• Previous leasing and sales experience preferred; experience in multifamily or student housing is a plus.
• Strong computer literacy and the ability to learn new systems quickly
• Familiarity with property management software such as Entrata, OneSite, or RealPage preferred.
• Intermediate proficiency in Microsoft Excel, including formulas, sorting, and filtering, is a plus.
• Ability to participate in emergency duties as needed.

Our Company:

Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 900 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.

What You'll Get:

As a Coastal Ridge Real Estate associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.