Leasing Consultant

AION Management; Pittsburgh (Allegheny County); On-site; USD 32,000 - 52,000; Full time

Job summary

The Alden in Pittsburgh is seeking a Leasing Consultant to maximize occupancy by generating qualified traffic and providing excellent customer service. Under the direction of the Property Manager, you will conduct tours, respond to inquiries, schedule appointments, and coordinate move-ins at the property.

You will develop marketing outreach, referral programs, and sales strategies, while supporting renewals and resident retention.

Qualifications

• High school diploma or equivalent; college preferred.
• Excellent English communication skills, verbal and written.
• Must be able to walk apartments and grounds, including stairs.
• Occasionally required to lift 20 pounds or less.
• Must be available to work weekends and holidays.
• Valid driver's license.

Responsibilities

• Conduct all leasing activities at the property, respond to inquiries, give tours, follow up with prospects, coordinate move-ins.
• Recommend marketing strategies and programs for on-site activity.
• Develop and monitor merchant/neighborhood referral programs and move-in packets.
• Initiate sales outreach plans including new development and community management.
• Attend weekly marketing meetings and maintain high on-site shop scores (85%+).
• Assist with resident retention and exceptional customer service.

Skills

Leasing Experience

Customer Service

Lease Renewal Experience

Education

High school diploma or equivalent

Job description

Under the direction of the Property Manager, the Leasing Consultant at The Alden in Pittsburgh is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Essential Duties and Responsibilities:

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
• Recommend strategies and programs for on-site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative:

• Inspect apartments with the new residents at move in and complete all the necessary paperwork
• Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
• Accurately enter all prospect and resident data into Entrata in a timely manner
• Keep files, desk, and leasing area organized
• Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Inspect market ready units and models each morning

Customer Service:

• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions, community affiliated events and weekends
• Perform other duties as required
• Maintain all leasing office standards

Requirements:

• High school diploma or equivalent, college preferred.
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally requires lifting 20 pounds or less
• Must be available to work weekends and holidays
• Valid driver's license

#AIONhire

Qualifications

Skills

Preferred

Lease Renewal Experience

Novice

Leasing Experience

Novice

Customer Service

Novice

Licenses & Certifications

Preferred

Equal Opportunity Employer
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