Leasing Consultant

NE Property Management; Norman (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Job summary

NE Property Management is seeking a Leasing Consultant at Terra at University North Park in Norman, OK. You will drive leasing activity, manage the leasing lifecycle, and engage with prospective residents through tours and digital channels.

The role emphasizes strong sales and customer service, collaboration with on-site teams, and using platforms like OneSite, Knock, and LRO to optimize the resident journey.

Qualifications

• 2+ years of high-performance sales experience with at least 2 years in customer service
• At least 1 year of direct experience at a multi-family community preferred
• Experience handling digital CRM activity, email leads, ILS pipelines, and platforms like OneSite, Knock, and LRO
• Excellent verbal and written English communication skills to connect with residents, visitors, and vendors
• Attention to detail to process leasing applications, verify income, and compile daily traffic reports
• Ability to thrive in a fast-paced environment and meet team deadlines
• Baseline digital typing speed of at least 35 words per minute
• High School diploma or equivalent required; NALP designation preferred

Responsibilities

• Close Active Leads: Welcome prospective residents, analyze housing preferences, and deliver professional tours
• Manage Leasing Lifecycle: Review applications, collect fees/deposits, verify IDs, and handle move-in files
• Process Move-In Payments: Secure all initial rental and administrative payments before keys are released
• Engage Modern Pipelines: Respond to calls, emails, texts, and Knock activity with prompt follow-up
• Audit Property Aesthetics: Daily walks of model units and common spaces to ensure market-ready status
• Champion Customer Retention: Be a reliable contact for current residents and service requests
• Conduct Market Research: Stay informed on neighborhood conditions and pricing shifts
• Maintain Perfect Files: Update resident accounts for compliance and record-keeping
• Support Office Operations: Assist Property Manager with data updates and inventory
• Elevate Curb Appeal: Inspect asset layout and report maintenance needs

Skills

Sales experience

Customer service

Communication skills

Education

High School diploma

NALP designation preferred

Tools

OneSite

Knock

LRO

Job description

Job Details

Job DetailsJob Location: NE Property Management - Terra at University North Park - Norman, OK 73069Join NE Property Management as a Leasing Consultant at Terra at University North Park Apartments and become part of a fast-paced, dynamic team where your sales talent, hospitality, and customer service expertise shape the firsthand brand experience across a premier multi-family portfolio. This hands-on role is ideal for an energetic professional who thrives on engaging with people, crushing leasing goals, and creating a warm, welcoming community environment for current and future residents.

What You’ll Gain (Benefits of the Role)

• Sales & Commission Drive: High-impact position as the primary community sales representative, sharpening your skills in touring, closing, and revenue generation.
• Brand Ambassadorship: Direct freedom to manage the customer journey, from modern digital lead engagement to personal greeting and touring.
• Professional Development: Gain highly marketable experience in property technology platforms, real estate operations, and compliance standards.
• Collaborative Environment: Vibrant workspace working side-by-side with your property on-site team, service technicians, and regional marketing leaders.
• Modern Sourcing Toolkit: Deep daily exposure to premier multi-family sales and management applications including OneSite, Knock, and LRO.
• Comprehensive Benefits Package: Solid health, dental, vision, life, and supplemental insurance options (employee-paid portions may apply).
• Retirement Planning: Corporate 401(k) retirement plan featuring an excellent company match up to 4% of total earnings.
• Work-Life Balance: Generous allocated Paid Time Off (PTO) package featuring 3 weeks of PTO plus paid holidays to rest and recharge outside of active leasing cycles.

What Success Looks Like (Qualifications)

• Proven Foundation: At least 2 years of high-performance sales experience coupled with a minimum of 2 years in robust customer service environments.
• Multi-Family Experience: At least 1 year of direct experience working at a comparable multi-family community is preferred.
• Technical Lead Fluency: Active comfort handling digital CRM activity, email leads, internet listing service (ILS) pipelines, and platforms like OneSite, Knock, and LRO.
• Elite Communication Skills: Outstanding verbal and written English communication skills to gracefully connect with residents, visitors, and vendors.
• Administrative Accuracy: Exceptional attention to detail to process complete leasing applications, verify income records, and compile daily traffic reports.
• Productive Under Pressure: Ability to thrive in a fast-paced environment, manage multiple prospective leads at once, and smash team deadlines consistently.
• Administrative Speed: Capable of executing high-accuracy digital typing at a baseline speed of at least 35 words per minute.
• Foundational Education: High School diploma or equivalent is required (National Apartment Leasing Professional / NALP designation is highly preferred).
• Independent Perseverance: Strong internal work ethic with the capability to see tasks through to completion with or without constant supervisor oversight.
• Compliance Ready: Valid driver's license, auto insurance, clean I-9 profile, and full alignment with Fair Housing, ADA, and Fair Credit Reporting Act laws.

What the Job Looks Like (What You’ll Do)

• Close Active Leads: Welcome prospective residents, analyze their specific housing preferences, and deliver impactful, professional community tours.
• Manage Leasing Lifecycle: Review applications for accuracy, collect matching application fees/deposits, verify identification, and handle move-in files.
• Process Move-In Payments: Secure all certified initial rental and administrative payments securely before releasing keys to new community members.
• Engage Modern Pipelines: Respond immediately to prospective inbound calls, email traffic, text channels, and Knock activity with enthusiastic follow-up.
• Audit Property Aesthetics: Conduct daily morning walks of model units, amenity centers, and "market-ready" vacant floorplans to ensure pristine showing status.
• Champion Customer Retention: Serve as a reliable, helpful point of contact for current residents, handling inbound inquiries and routing service requests.
• Conduct Market Research: Stay actively informed on surrounding neighborhood market conditions, competitor pricing shifts, and community marketing ideas.
• Maintain Perfect Files: Organize, assemble, and update digital and physical resident account records to ensure total corporate compliance.
• Support Office Operations: Assist the Property Manager and Assistant Manager with daily data updates, office supply inventories, and localized outreach initiatives.
• Elevate Curb Appeal: Actively survey the asset layout during standard walks, picking up loose litter and noting physical repair items to maintenance.

Qualifications

NE Property Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NE Property Management complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.