Leasing Consultant

Avenue5 Residential, LLC Career Center; Kyle (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Avenue5 Residential, LLC Career Center is seeking a leasing consultant in Kyle, TX to oversee apartment rentals, move-ins, move-outs and lease renewals. You will engage prospective and current residents to achieve maximum occupancy and resident satisfaction, coordinating tours, paperwork, and move-in processes.

The role requires strong customer service, empathy, and detailed record-keeping; the ideal candidate handles inquiries via phone, mail or email and supports maintenance coordination for

Qualifications

• Experience delivering excellent customer service to prospective and current residents.
• Ability to listen, empathize, and address resident needs with respect.
• Familiarity with leasing paperwork, move-in/move-out processes, and renewals.
• Strong record-keeping and attention to detail in resident files and reports.
• Active communication via phone, mail, or email to convert inquiries into tours.

Responsibilities

• Coordinate all activities related to apartment rentals, move-ins, move-outs, and lease renewals.
• Promote a quality living experience and maximize occupancy and resident retention.
• Tour model apartments and orient residents to the property.
• Process renewal paperwork and maintain timely documentation delivery.
• Enter traffic data and maintain confidential resident files and weekly leasing reports.
• Respond promptly to resident requests and assist with planning resident activities.
• Coordinate with maintenance for move-in/out needs and safety checks.

Skills

Customer service

Leasing

Move-in coordination

Documentation

Follow-up

Job description

We’re looking for a talented leasing consultant who will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. The leasing consultant is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

• Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
• Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all.
  Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
• Ensures model apartments are in touring condition.
• Orients prospective and current residents to the property.
  Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
• Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
• Follows up with all prospective residents via phone, mail or email.
• Converts phone traffic into scheduled appointments with prospective residents in order to tour the property.
• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents.
• Completes weekly leasing reports in accurate and timely fashion.
• Ensures all open and close procedures are completed daily.
• Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Responsible for shopping competitive properties.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Assists with processing work order requests for residents and ensures work is completed in a timely manner.
• Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• May be asked to assist with planning and implementing resident activities in order to increase resident retention.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Performs other duties as assigned