Leasing Consultant

Metropolitan Holdings; Columbus (OH); Presencial; USD 35.000 - 50.000; Jornada completa

Descripción de la vacante

Metropolitan Holdings seeks a motivated Leasing Consultant to join our property management team in Columbus. You will conduct tours, identify resident needs, and communicate community features and benefits to prospective residents.

Responsibilities include responding to inquiries, maintaining records, processing lease documents, and supporting occupancy goals through proactive follow-up and sales techniques. Weekend availability may be required.

Formación

• High school diploma or equivalent required.
• Sales, leasing, hospitality or customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with MS Office (Word, Excel, Outlook).
• Ability to learn property management software and systems.
• Valid driver's license and reliable transportation.

Responsabilidades

• Conduct engaging property tours and communicate community features and benefits.
• Respond promptly to rental inquiries via phone, email, and in person.
• Maintain accurate records in the property management system.
• Prepare and process lease agreements, renewals, and related documents.
• Support occupancy and leasing goals through proactive follow-up and sales techniques.
• Deliver exceptional customer service to prospective and current residents and team members.

Conocimientos

Customer service

Sales

Interpersonal skills

Multitasking

MS Office

Property management apps

Educación

High school diploma or equivalent

Herramientas

MS Office

Property management software

Descripción del empleo

Metropolitan Holdings is seeking a motivated, personable, and customer-focused Leasing Consultant to join our property management team!

Responsibilities:

• Conduct engaging property tours, identify prospective residents' needs, and effectively communicate community features and benefits.
• Respond promptly and professionally to rental inquiries through phone, email, and in-person interactions.
• Maintain accurate prospect records, guest cards, applications, and follow-up activities within the property management system.
• Prepare and process lease agreements, renewals, and related documentation accurately and efficiently.
• Support occupancy and leasing goals through proactive follow-up and effective sales techniques.

Resident Relations & Customer Service

• Deliver exceptional customer service to prospective residents, current residents, visitors, and team members.
• Build positive relationships that contribute to resident satisfaction and retention.
• Respond to resident inquiries, concerns, and service requests in a timely and professional manner.
• Prepare and distribute resident communications and assist with community engagement initiatives.

Marketing & Community Presentation

• Stay informed of local market conditions, competitor pricing, and leasing trends.
• Participate in marketing initiatives and recommend strategies to improve leasing performance.
• Maintain a welcoming, organized, and professional leasing office.
• Inspect model apartments, vacant units, and community common areas to ensure they meet presentation standards.
• Identify and report maintenance concerns and assist in maintaining community curb appeal.

Administrative & Property Operations

• Assist with rent collection efforts, delinquency follow-up, and accounts receivable activities.
• Support move-in and move-out processes, including inspections and documentation.
• Prepare leasing reports, market surveys, resident notices, and other operational documents.
• Maintain organized and accurate property records in accordance with company procedures.
• Assist the Property Manager with daily operations and other assigned responsibilities.
• Complete opening and closing procedures and work scheduled weekends as business needs require.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in sales, leasing, hospitality, or customer service preferred.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn and effectively utilize property management software.
• Basic mathematical skills and strong attention to detail.
• Professional demeanor, positive attitude, and customer-focused mindset.
• Valid driver's license and reliable transportation.

This position may require weekend availability and flexibility based on community operating hours. Other duties may be assigned to support business needs.