Leasing Consulant

LATITUDE RESIDENTIAL LLC; Athens (TN); On-site; USD 22,000 - 33,000; Full time

Job summary

Latitude Residential LLC is seeking a Leasing Consultant to be the face of the community for every prospect who visits, calls, or inquires online. This is a floor-present, guest-facing role focused on converting interest into signed leases and maintaining a show-ready property.

The role reports to the Property Manager and drives leasing performance, resident satisfaction, and administrative accuracy through energetic tours, accurate guest cards, and proactive renewal outreach.

Job description

Leasing Consultant Latitude Residential Summary

The Leasing Consultant is the face of the community to every prospect who walks through the door, calls, or inquires online. This is a floor-present, guest-facing role for someone who converts interest into signed leases, builds genuine relationships with residents, and ensures the property looks and feels like a place people want to call home. The Leasing Consultant reports to the Property Manager and is directly accountable for leasing performance, resident satisfaction, and administrative accuracy.

Outcomes

• Personal leasing goals met or exceeded monthly, tracked against property occupancy targets and individual conversion rate from tour to signed lease.
• Guest card completion at 100% for every prospect contact, entered accurately into property management software within 24 hours of inquiry.
• Lease renewal outreach initiated no later than 90 days prior to expiration for every resident, with every touchpoint documented.
• Renter’s insurance compliance maintained at 100% of active residents, with lapsed policies identified and resolved within 7 days.
• Open work orders monitored daily no ticket exceeds the property SLA without documented resident communication on status.
• Leasing office, model unit, and common areas maintained to show-ready standard at all times, before every scheduled tour and every walk-in.
• All prospect and resident concerns resolved within 48 hours, with zero unresolved complaints sitting past that window.
• Lease files and administrative paperwork completed accurately and on time, from application through move-out, with zero documentation errors at audit.

Responsibilities Leasing

• prospect inquiries into leases manage the full cycle from first contact through move-in with a consistent, compelling presentation of the property.
• Know the property inside and out: floor plans, amenities, pricing, availability, lease terms, and how the competition stacks up.
• Conduct tours with energy and attentiveness, tailoring each walkthrough to what the prospect has told you matters to them.
• Enter all prospect activity into property management software accurately and promptly; maintain complete guest cards for every inquiry.
• Flag any property conditions, pricing concerns, or competitive intelligence that could affect leasing performance to the Property Manager immediately.

Resident Relations

• Build and maintain genuine relationships with residents respond to concerns quickly, treat every interaction with respect, and follow through with every commitment made.
• Manage and resolve resident concerns in a timely manner; escalated to the Property Manager when needed and keep the resident informed throughout.
• Monitor open work orders daily and coordinate with maintenance to ensure timely resolution; communicate proactively with residents on status.
• Drive lease renewals initiate outreach no later than 90 days prior to expiration, present renewal options clearly, and document every touchpoint.
• Audit renter’s insurance compliance monthly; contact any resident with a lapsed or missing policy and confirm resolution within 7 days.

Administrative

• Prepare and manage all lease-related paperwork accurately and on time applications, action letters, welcome letters, lease packages, renewal documents, notices to vacate, and move-out inspection forms.
• Maintain organized, complete, and audit-ready lease files for every resident and applicant.
• Answer phones, respond to emails, and handle administrative tasks with professionalism and urgency every contact is a potential lease or a resident relationship worth protecting.
• Assist the Property Manager with reporting, filing, and other operational tasks as needed.