Leasing Concierge & Resident Experience Lead

Bryten; Gilbert (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Comprehensive Medical Plans with flex

Dental & Vision Insurance

HSA with employer contributions

401(k) with Company Match

Life & Disability Insurance

Vacation time from Day 1

Paid Holidays + Floating Holidays

Wellness Programs

Professional Development & Education

Job summary

Bryten is seeking a proactive Leasing Consultant for Orchard on Gilbert in Gilbert, AZ. You’ll welcome prospective residents, conduct tours, and guide applicants through the leasing process to move-in.

The role emphasizes outstanding service, timely responses, and accurate documentation to ensure high occupancy and resident satisfaction. You’ll use Yardi/ResMan/On-Site or similar tools, coordinate with maintenance, and contribute to marketing efforts while upholding Fair Housing and company

Qualifications

• Previous leasing experience preferred.
• Outstanding customer service and interpersonal skills.
• Ability to build rapport, overcome objections, and close leases.
• Strong organizational skills with exceptional attention to detail.
• Excellent time management and multitasking abilities.
• Proficiency with Microsoft Office Suite (Outlook/Teams/Word/Excel).
• Experience with Yardi/ResMan/On-Site or other property management software preferred.
• Bilingual skills are a plus but not required.
• Valid driver’s license, current auto insurance, and reliable transportation required.

Responsibilities

• Greet and engage prospective and current residents in person, by phone, and online.
• Conduct community tours of apartments and amenities.
• Assist throughout the leasing process from inquiry to move-in.
• Process rental applications, renewals, and related documents.
• Respond to resident questions, concerns, and service requests promptly.
• Support resident retention through exceptional service and engagement.
• Maintain organized resident files and leasing records.
• Coordinate with maintenance to ensure property appearance meets standards.
• Assist with marketing and outreach to support occupancy goals.
• Ensure compliance with Fair Housing, policies, and laws.
• Promote a positive, inclusive community; perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Lease closing

Time management

Multitasking

Written communication

Verbal communication

Attention to detail

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Outlook

Teams

Word

Excel

Yardi

ResMan

On-Site

Job description

Bryten is seeking a proactive Leasing Consultant for Orchard on Gilbert in Gilbert, AZ. You’ll welcome prospective residents, conduct tours, and guide applicants through the leasing process to move-in.

The role emphasizes outstanding service, timely responses, and accurate documentation to ensure high occupancy and resident satisfaction. You’ll use Yardi/ResMan/On-Site or similar tools, coordinate with maintenance, and contribute to marketing efforts while upholding Fair Housing and company