Leasing & Community Relations Specialist

CLS Living; Lubbock (TX); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

PTO

401(k) matching

Health insurance

HSA & FSA

Life Insurance

Parental Leave

EAP

Relocation Assistance

Professional Development

Unmatched culture

Job summary

CLS Living is seeking a Leasing Professional to join our team. You will deliver first-class customer service to prospects and residents, manage a welcoming office environment, and support daily operations that keep the property running smoothly.

In this role you will coordinate marketing, campus events, and on-site advertising, network with local partners, and help achieve occupancy goals while upholding our culture of growth, integrity, and exceptional resident experiences.

Qualifications

• Two to three years in a sales or customer service role.
• Excellent written and verbal communication skills.
• Strong organization and analytical skills.
• Intermediate to advanced skills in Microsoft Office Suite and Entrata software.
• Exceptional customer service skills.
• Ability to market and sell the community.
• Excellent time management and ability to prioritize work.

Responsibilities

• Assist with maintaining and improving property curb appeal and cleanliness.
• Support Managers in developing and executing annual marketing plans, ensuring all potential marketing avenues are utilized effectively.
• Conduct consistent daily follow-up with all prospects; identify obstacles and actively work to close leases.
• Maintain up-to-date, thorough product knowledge of the property and competitive market through research and networking.
• Collaborate with Managers to establish, implement, and monitor leasing goals and renewal programs to meet occupancy targets.
• Keep the office, common areas, grounds, and model units clean and professional at all times.
• Provide support by filling in for other team members and assist with after-hours emergencies as needed.
• Ensure online presence—including website, listing sites, social media, and marketing materials—are current, professional, and engaging.
• Monitor digital platforms regularly and promptly report any issues or opportunities for improvement to management.
• Assist Managers in planning, advertising, and managing resident functions and community events.
• Coordinate on-campus advertising events and build partnerships with schools and student organizations.
• Actively network with local student housing professionals and competitors to stay informed of market trends and build collaborative relationships.
• Promote and maintain positive relations with residents, parents, staff, and the broader community while enforcing company policies and standards.
• Spend time on campus and in local businesses to foster cross-advertising and strengthen community ties.
• Ensure property management software is accurate and up to date.
• Perform lease processing, administration, and other related administrative tasks as required.

Skills

Sales experience

Customer service

Communication skills

Organization

MS Office

Entrata software

Tools

Entrata software

Job description

CLS Living is seeking a Leasing Professional to join our team. You will deliver first-class customer service to prospects and residents, manage a welcoming office environment, and support daily operations that keep the property running smoothly.

In this role you will coordinate marketing, campus events, and on-site advertising, network with local partners, and help achieve occupancy goals while upholding our culture of growth, integrity, and exceptional resident experiences.