Leasing & Community Operations Assistant Manager

Cardinal Group Companies; Philadelphia (Philadelphia County); On-site; USD 25,000 - 39,000; Full time

Job summary

Cardinal Group Companies is seeking an Assistant Community Manager for our Philadelphia properties. This full-time, non-exempt role supports operations across leasing, inventory analysis, budgeting, reporting and customer service at the community level.

You will assist in tours, leasing inquiries, retention programs and daily administrative tasks while ensuring compliance and occupancy targets are met, with local travel between sites as needed.

Qualifications

• Thorough knowledge of leasing techniques and sales for conventional multi family housing.
• Maintains a consistent level of professional customer service.
• Prior experience in multi family housing and community relations preferred.
• Thorough knowledge of Cardinal Group policies and procedures and community policies.
• Excellent computer skills: Microsoft Word and Excel.
• Working knowledge of Yardi / Entrata and Pop Card is preferred.
• Ability to thrive in a fast paced environment and manage multiple projects simultaneously.
• Must have reliable transportation and be willing to travel locally between work sites.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Responsibilities

• Consistently achieves property occupancy goals.
• Ensures that Lead Tracking Solutions follow up steps and data entry are completed daily at the community level.
• Assists in giving leasing tours, answering leasing phone calls and processing online inquiries as needed.
• Ensures efficient and courteous response to all resident requests.
• Assists the Community Manager in designing and implementing a resident retention program, i.e, a newsletter, resident referral program or social activities.
• Maintains inventory and orders all necessary administrative supplies and equipment for the maintenance department.
• Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms, files and reports.
• Reports any unusual or extraordinary circumstances regarding the residents or the property.
• Assists in lease audits when present at a community.
• Ensures that the community maintains all compliance regulations.
• Assists the Community Manager in interviewing, screening and hiring of any potential employee at the community.
• Assists the Community Manager in subsequent orientation, training and scheduling of all Team Members.
• Assists the Community Manager in any disciplinary or promotional recommendations with regard to all office personnel.
• Seeks educational opportunities and self improvement for personal growth and development.
• Participates in Cardinal U training as required.

Skills

Leasing techniques

Customer service

Multi-family housing experience

Cardinal policies & procedures

Microsoft Word

Excel

Yardi / Entrata

Pop Card

Fast-paced environment

Local travel

Tools

Excel

Word

Yardi

Entrata

Pop Card

Job description

Cardinal Group Companies is seeking an Assistant Community Manager for our Philadelphia properties. This full-time, non-exempt role supports operations across leasing, inventory analysis, budgeting, reporting and customer service at the community level.

You will assist in tours, leasing inquiries, retention programs and daily administrative tasks while ensuring compliance and occupancy targets are met, with local travel between sites as needed.