Leasing/Community Engagement Associate - Waters at Elm Creek

Atlantic Housing Foundation, Inc.; San Antonio (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Atlantic Housing Foundation, Inc. seeks a Leasing/Community Engagement Associate for Waters at Elm Creek in San Antonio, TX. The role partners with the Community Manager to deliver resident services and build local partnerships that connect residents with needed resources.

The position focuses on presenting properties, processing applications, coordinating community programs and maintaining strong relationships with residents and local organizations to enhance wellbeing.

Qualifications

• High school or equivalent is required.
• Bilingual in English and Spanish is required.
• Associate's or Bachelor's degree a plus.

Responsibilities

• Assist in developing and implementing community services programming with residents, staff and local providers.
• Create relationships with local community organizations and agencies to coordinate programming.
• Communicate with residents to inform them of resources and programs via newsletters, flyers, bulletin boards and other channels.
• Coordinate with the site team to ensure staff attendance at activities.
• Build relationships with current and future community members to increase participation.
• Survey the community to identify needs and opportunities for residents' goals.
• Monitor program outcomes and apply evaluation techniques.
• Maintain knowledge of Fair Housing laws related to leasing and management.
• Assist with leasing and resident recertification duties, including presenting properties and processing applications.

Skills

Customer service

Community engagement

Bilingual English/Spanish

Relationship building

Organizational skills

Time management

Project management

Education

High school diploma

Associate'S or Bachelor's degree a plus

Tools

Yardi

Microsoft Office

Google Workspace

Job description

Leasing/Community Engagement Associate - Waters at Elm Creek

Full Time Sales San Antonio, TX, US

3 days ago Requisition ID: 1105

About the Associate, Community Engagement role:

This position reports to the Community Manager functions as a collaborative team partner to facilitate and implement resident programs. In addition to below duties, this position primarily builds community partnerships that bring services to the property and acts as an ambassador of the property to link residents with needed services.

General Duties:

• Assist in developing and implementing community services programming in collaboration with residents, site staff & management and local community service providers
• Create relationships with local community service organizations and government agencies in order to coordinate special programming to improve the health, wellness and general wellbeing of residents.
• Effectively and creatively communicate with residents (such as by newsletter, flyer, bulletin board, door knocking etc.,) to ensure residents are informed of available resources and programs
• Coordinate with site team members to ensure staff attendance at onsite activities
• Build strong relationships with current and future members of the community in order to increase resident participation and involvement
• Survey community with regards to needs to provide opportunities for residents in regards to their educational and personal goals
• Monitor program outcomes and implement evaluation techniques.
• Maintaining working knowledge of Fair Housing laws, rules and regulations concerning apartment leasing and management
• Assist with general leasing and resident recertification duties including:
• Presenting properties and provided amenities in a positive light to prospective tenants
• Processing resident applications
• Advertising available properties using a variety of media and promoting materials
• Assisting the Community Manager/Assistant Manager
• Regularly provide and promote AHF Customer Service brand
• Entering information into property software system (currently Yardi)
• Other duties as assigned

Education and experience:

• High school or equivalent (required)
• Bilingual in English and Spanish (required)
• Associate's or Bachelor's degree a plus
• 1+ years of customer service experience (preferred)
• Able to form and maintain ongoing professional relationships with community service organizations, residents and apartment staff
• Strong organizational, time management and project management skills
• Knowledgeable about the community and local city and local resources
• Strong customer service skills and the ability to relate easily to residents, community organizations and apartment staff
• Able to maintain confidentiality
• Previous community engagement, leasing or resident services experience (preferred)
• Knowledge of Yardi, Microsoft Office, and Google Workspace (preferred)