Leasing/Community Engagement Associate - Waters at Willow Run

Atlantic Housing Foundation, Inc.; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Atlantic Housing Foundation, Inc. seeks an Associate, Leasing/Community Engagement to partner with residents, site staff, and local agencies to develop services and foster a strong, welcoming community.

The role includes coordinating programming, promoting resident resources, recruiting partners, managing leasing tasks in Yardi, and ensuring Fair Housing compliance. You will engage residents and support staff while building partnerships across the property.

Qualifications

• 1+ years of customer service experience.
• Able to form and maintain professional relationships with residents and staff.
• Strong organizational, time management and project management skills.
• Bilingual in English and Spanish (preferred).
• Knowledge of local community resources.
• Knowledge of Yardi, MS Office and Google Workspace (preferred).

Responsibilities

• Assist in developing and implementing community services programming.
• Create relationships with community service organizations and agencies.
• Communicate resource information to residents via newsletters, flyers, and bulletin boards.
• Coordinate staff attendance at onsite activities.
• Build relationships to increase resident participation.
• Survey community needs to support residents' goals.
• Monitor program outcomes and evaluate results.
• Maintain knowledge of Fair Housing laws and leasing regulations.
• Assist with leasing tasks: present properties and process applications.
• Advertise properties using multiple media and materials.
• Enter information into Yardi and other property software.
• Support the Community Manager/Assistant Manager.
• Promote AHF Customer Service brand.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Time management

Project management

Relationship building

Education

High school diploma or equivalent

Associate's degree

Bachelor's degree

Tools

Yardi

Microsoft Office

Google Workspace

Job description

About the Associate, Leasing/Community Engagement role:

This position reports to the Community Manager functions as a collaborative team partner to facilitate and implement resident programs. In addition to below duties, this position primarily builds community partnerships that bring services to the property and acts as an ambassador of the property to link residents with needed services.

General Duties:

Assist in developing and implementing community services programming in collaboration with residents, site staff & management and local community service providers

Create relationships with local community service organizations and government agencies in order to coordinate special programming to improve the health, wellness and general wellbeing of residents.

Effectively and creatively communicate with residents (such as by newsletter, flyer, bulletin board, door knocking etc.,) to ensure residents are informed of available resources and programs

Coordinate with site team members to ensure staff attendance at onsite activities

Build strong relationships with current and future members of the community in order to increase resident participation and involvement

Survey community with regards to needs to provide opportunities for residents in regards to their educational and personal goals

Monitor program outcomes and implement evaluation techniques.

Maintaining working knowledge of Fair Housing laws, rules and regulations concerning apartment leasing and management

Assist with general leasing and resident recertification duties including:

Presenting properties and provided amenities in a positive light to prospective tenants

Processing resident applications

Advertising available properties using a variety of media and promoting materials

Assisting the Community Manager/Assistant Manager

Regularly provide and promote AHF Customer Service brand

Entering information into property software system (currently Yardi)

Other duties as assigned

Education and experience:

High school or equivalent (required)

Associate's or Bachelor's degree a plus

1+ years of customer service experience (preferred)

Able to form and maintain ongoing professional relationships with community service organizations, residents and apartment staff

Strong organizational, time management and project management skills

Knowledgeable about the community and local city and local resources

Strong customer service skills and the ability to relate easily to residents, community organizations and apartment staff

Able to maintain confidentiality

Previous community engagement, leasing or resident services experience (preferred)

Bilingual in English and Spanish (preferred)

Knowledge of Yardi, Microsoft Office, and Google Workspace (preferred)