Leasing/Community Engagement Associate-Heather Ridge Apartments

Atlantic Housing Foundation, Inc.; Irving (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Atlantic Housing Foundation, Inc. in Irving, Texas is seeking a Leasing/Community Engagement Associate for Heather Ridge Apartments.

You will partner with the Community Manager to develop resident programs, connect residents with services, and act as a liaison to build partnerships with local organizations. You will promote resources via newsletters, coordinate onsite activities, and support leasing tasks while maintaining Fair Housing knowledge and strong resident relations.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service experience preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Assist in developing and implementing resident programs with staff and community partners.
• Build relationships with local service organizations and government agencies to coordinate programming.
• Communicate with residents to inform them of resources and programs.
• Coordinate with site team to ensure staff attendance at onsite activities.
• Assist with leasing duties and resident recertifications as needed.
• Maintain knowledge of Fair Housing laws and regulations.

Job description

Leasing/Community Engagement Associate-Heather Ridge Apartments

Irving, TX, US

About the Associate, Leasing/Community Engagement role:

This position reports to the Community Manager functions as a collaborative team partner to facilitate and implement resident programs. In addition to below duties, this position primarily builds community partnerships that bring services to the property and acts as an ambassador of the property to link residents with needed services.

General Duties:

• Assist in developing and implementing community services programming in collaboration with residents, site staff & management and local community service providers
• Create relationships with local community service organizations and government agencies in order to coordinate special programming to improve the health, wellness and general wellbeing of residents.
• Effectively and creatively communicate with residents (such as by newsletter, flyer, bulletin board, door knocking etc.,) to ensure residents are informed of available resources and programs
• Coordinate with site team members to ensure staff attendance at onsite activities
• Build strong relationships with current and future members of the community in order to increase resident participation and involvement
• Survey community with regards to needs to provide opportunities for residents in regards to their educational and personal goals
• Monitor program outcomes and implement evaluation techniques.
• Maintaining working knowledge of Fair Housing laws, rules and regulations concerning apartment leasing and management
• Assist with general leasing and resident recertification duties including:
• Presenting properties and provided amenities in a positive light to prospective tenants
• Processing resident applications
• Advertising available properties using a variety of media and promoting materials
• Assisting the Community Manager/Assistant Manager
• Regularly provide and promote AHF Customer Service brand
• Entering information into property software system (currently Yardi)
• Other duties as assigned

Education and experience:

• High school or equivalent (required)
• Associate's or Bachelor's degree a plus
• 1+ years of customer service experience (preferred)
• Able to form and maintain ongoing professional relationships with community service organizations, residents and apartment staff
• Strong organizational, time management and project management skills
• Knowledgeable about the community and local city and local resources
• Strong customer service skills and the ability to relate easily to residents, community organizations and apartment staff
• Able to maintain confidentiality
• Previous community engagement, leasing or resident services experience (preferred)
• Bilingual in English and Spanish (preferred)
• Knowledge of Yardi, Microsoft Office, and Google Workspace (preferred)