Leasing Associate - The Helston

CRM Residential; Philadelphia (Philadelphia County); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Retirement Savings with employer/conxt

Bonus Potential

Paid Time Off (PTO)

Company Paid Holidays

Comprehensive Health Coverage

Job summary

CRM Residential is seeking a Leasing Associate in the Philadelphia area to support property operations and resident intake. You will screen applicants, process applications, and prepare vacancy reports under supervision, contributing to a smooth leasing cycle.

The role requires a High School diploma, strong people skills, and solid MS Office proficiency. A professional demeanor, excellent communication, and organizational abilities are essential for success in this full-time position.

Qualifications

• High School diploma or equivalent education required.
• Previous leasing associate experience.
• Proficiency in MS Office (MS Excel and MS PowerPoint) required.
• Effective oral and written communication skills.
• Valid Driver's License.

Responsibilities

• Screen residents according to property criteria.
• Process applications subsidized and market applicants.
• Prepare vacancy reports, traffic reports and move-out notices.
• Maintain the waiting list per agency guidelines and CRM Residential.
• Keep Leasing Center orderly during office hours.
• Follow up with applicants and complete inquiries.
• Coordinate lease pre-leased dates with Maintenance Supervisor.
• Maintain a current vacancy board and resident information cards.
• Attend seminars and trade association meetings as recommended.
• Participate in move-in orientation and related activities.

Skills

People skills

Communication

Customer service

Education

High school diploma or equivalent

Tools

MS Excel

MS PowerPoint

Job description

CRM Residential is a trusted and growing leader in affordable housing property management, committed to strengthening communities and elevating the places people call home. As we continue to expand our portfolio, we are focused on improving operational excellence across our properties—investing in upgrades that create safer, more welcoming environments and delivering strong results, with most communities earning 90% or higher on inspections in the past year.
At the heart of our success are the people who choose to build their careers with us. We believe exceptional housing starts with empowered teams, which is why we invest in ongoing training, clear career paths, mentorship programs, and technology that makes work easier, safer, and more efficient. Working at CRM Residential is more than a job—it’s a purpose-driven career where you can grow, make a meaningful impact, and help provide reliable, quality homes for those who need them most.

CRM Residential is a trusted and growing leader in affordable housing property management, committed to strengthening communities and elevating the places people call home. As we continue to expand our portfolio, we are focused on improving operational excellence across our properties—investing in upgrades that create safer, more welcoming environments and delivering strong results, with most communities earning 90% or higher on inspections in the past year.
At the heart of our success are the people who choose to build their careers with us. We believe exceptional housing starts with empowered teams, which is why we invest in ongoing training, clear career paths, mentorship programs, and technology that makes work easier, safer, and more efficient. Working at CRM Residential is more than a job—it’s a purpose-driven career where you can grow, make a meaningful impact, and help provide reliable, quality homes for those who need them most.

Why Join the CRM Residential Team

• Retirement Savings with employer contribution
• Bonus Potential
• Paid Time Off (PTO)
• Company Paid Holidays
  

Why Join the CRM Residential Team

• Comprehensive Health Coverage
• Retirement Savings with employer contribution
• Bonus Potential
• Paid Time Off (PTO)
• Company Paid Holidays
  

Pay Rate: $28.50 - $30.00 per hour

What You’ll Get To Do

The Leasing Associate will receive general supervision and direction from the Community Manager. The Leasing Associate will comply with established policies and procedures and not act contrary to such guidelines without Community Manager approval. The Leasing Associate will be responsible for but not limited to:

• Resident selection and screening according to the property's current Resident Selection Criteria
• Processing of all applications subsidized and market applicants
• Responsible for the preparation and status of the vacancy report, traffic reports and status of move out notices
• Maintain the property's waiting list according to the guidelines set forth by the New Jersey Housing Mortgage Finance Agency (NJHMFA) and CRM Residential
• Maintain Leasing Center in an orderly and professional manner and according to established office hours
• Responsible for all follow-up with applicants
• Coordinate and communicate with Maintenance Supervisor projected ready dates of apartments that have already been pre-leased
• Maintain vacancy board in Management Office which will match weekly vacancy report
• Maintain accurate and updated resident information cards
• Attend seminars and trade association meetings as recommended by the New Jersey Housing Mortgage Finance Agency and CRM
• Participate in the move-in orientation in various ways

Requirements

• High School diploma or equivalent education required
• Previous leasing associate experience. Experience level may vary due to the special needs of the property
• The position requires the ability to deal well with people and get them to feel comfortable quickly
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• The position requires effective oral and written communication skills
• Valid Drivers License
• Full Time Schedule: Monday-Friday, 8:30am-5:00pm

Physical/Working Requirements

• Stand and walk or sit alternatively depending on specific needs of the day
• Constant need to bend/stoop/squat, climb stairs, push, or pull, reach above shoulder, filing, open/close doors/drawers, grasping/turning, writing/typing
• Frequent lifting/carrying (paperwork, deliveries, files, miscellaneous) less than 20 lbs
• Professional image
• Be able to multi-task
• Excellent communication skills and upbeat attitude
• Strong customer service orientation
• Good organizational and time management skills
• Strong administrative ability

About CRM Residential

CRM Residential is an award-winning full-service property management company which professionally manages 11,000+ apartments valued in excess of one billion. We are exclusively third-party so there is no conflict of interest between the properties that we manage for our clients and our own properties, because we do not own any properties. Our focus is dedicated to our clients.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you have a passion for a position in property management, and a desire to work for a reputable company, we encourage you to apply for this exciting opportunity.