Leasing Associate - Student Housing

GHP Management Corporation; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Fully paid medical insurance

Dental insurance

Vision insurance

Flexible spending account

Life/AD&D

Employee Assistance Program

TicketsAtWork

Free onsite parking

Job summary

GHP Management Corporation is seeking a Leasing Associate in Los Angeles, CA. You will be the first point of contact for prospective residents, delivering an exceptional move-in experience and maintaining a high level of service.

The role combines customer service with sales and marketing efforts to meet occupancy goals, while coordinating tours, applications, and lease administration. A valid driver’s license and willingness to work day shifts are required.

Qualifications

• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
• Personable, positive, team-oriented mindset.
• Ability to multitask, work independently, manage competing requests and priorities.

Responsibilities

• Create a sense of community and an outstanding living experience for new residents.
• Assist with all prospect inquiries including application process, tour coordination, lease administration, approval process, and move-in process to ensure the new resident has the best move in experience attainable.
• Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.
• Creates excitement through creative campaigns, continuous outreach, and social media.
• Adheres to sales and occupancy goals, and service standards by consistently delivering a strong closing ratio.
• Develops and maintains an on-going resident retention program through Reputation Management and Marketing Activities.

Skills

Customer service

Sales

Multitasking

Communication

Education

High school diploma or equivalent

Tools

General computer skills

Job description

Job Details

Job Location: LORENZO - LOS ANGELES, CA 90007

Position Type: Full Time

Salary Range: $20.00 - $22.00 Hourly

Job Shift: Day

As a Leasing Associate, you will play a crucial role at GHP. You will be the “face” of the company and responsible for making an extraordinary long-lasting first impression. It is you who will be the first contact for our prospective residents, and it is you who will be the driving force in helping them find the best place to call home.

REPORTS TO: Community Manager/Leasing Manager

HOW YOU WILL CONTRIBUTE

Customer Service:

• Create a sense of community and an outstanding living experience for new residents
• Assists with all prospect inquiries including application process, tour coordination, lease administration, approval process, and move-in process to ensure the new resident has the best move in experience attainable.
• Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.

Sales and Marketing:

• Creates excitement through creative campaigns, continuous outreach, and social media
• Adheres to sales and occupancy goals, and service standards by consistently delivering a strong closing ratio
• Develops and maintains an on-going resident retention program through Reputation Management and Marketing Activities

QualificationsCore Competencies and Professional Requirements:

• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
• Personable, positive, team-oriented mindset.
• Ability to multitask, work independently, manage competing requests and priorities.
• High school diploma or equivalent experience.
• 1-3 years' practical experience in sales or customer relations.
• Knowledge of Fair Housing preferred.
• Previous experience with Mystery Shopping program.
• General computer skills required.
• Valid Drivers License and current car insurance on file will be required at some properties where driving is a necessary job function and alternative transportation isn't feasible.

Physical Requirements:

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
• Constantly positions self to bend, stoop, reach, lift.
• Occasionally lift/move/carry up to 25lbs with/without assistance.
• Frequently lift/move/carry 5lbs
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
• Ability to remain in a stationary position for extended periods of time.
• Ability to observe details at close range (within a few feet of the observer).
• Constantly operates computer, 10-key and other office productivity machinery.
• Constantly works in low to moderate noise levels.
• Constantly works in outdoor weather conditions.
• Must have flexibility to work any shift: 10AM - 7PM or 11AM - 8PM, including weekends.

Cognitive Or Mental Requirements:

• Reading
• Writing
• Ability to communicate clearly;
• Ability to deal with complex issues; and
• Attention to detail.

Eligibility Requirements:

• Must have unrestricted work authorization to work in the United States; and
• Must be willing to submit to a background investigation.

The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.

Salary Range: $20-$22 per hour, DOE.

Eligible for: Commissions, Bonuses, Overtime

Benefits:

Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.