Leasing and Occupancy Specialist II (Kendrigan Place)

WinnCompanies; Brockton (MA); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision coverage

401(k) with company match

Tuition reimbursement

Wellness programs

Flexible and hybrid work options

Job summary

WinnCompanies is seeking a Leasing and Occupancy Specialist II for Kendrigan Place and two adjacent communities in Brockton, MA. You will handle leasing, move-ins, renewals, and certifications while delivering exceptional customer service.

Join a team that supports residents and partners with local housing and businesses to maintain high occupancy and rents aligned to program guidelines. Hybrid work options and a comprehensive benefits package are offered.

Qualifications

• High school diploma or GED.
• 3-5 years of relevant work experience.
• SHCM certification.
• A current vehicle license in good standing and driving records.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait lists, property tours, leasing, and follow up on prospects.
• Prepare lease documentation and move-in paperwork; maintain applicable databases.
• Deliver customer service that exceeds expectations for residents and educate WinnCompanies programs, processes, and policies.
• Review, prioritize, and distribute resident service requests; assist with events or programs as needed.
• Assist on-site management with marketing documents, reports, ads, and web content updates.
• Maintain relationships with area businesses and local housing offices to generate new business or maintain waiting lists.
• Remain aware of local events and hiring trends impacting the property.
• Maintain knowledge of current submarkets and demographics.
• Gather documents for residency approvals and submissions.

Skills

Excellent customer service

Interpersonal communication

Attention to detail

Work under pressure

Diversity awareness

Education

High school diploma or GED

3-5 years of relevant work experience

SHCM certification

Associate’s degree

CALP certification

Tools

Microsoft Office

Yardi / RealPage

Job description

At WinnCompanies, our work starts with people — the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 28 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily housing and one of the largest operators of affordable housing communities.

We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.

Leasing and Occupancy Specialist II to join our team at Kendrigan Place, a 78-unit affordable housing community located in Quincy, MA; Sycamore on Main & Campello Crossing, two affordable housing communities totaling up to 142 units where both properties are located in Brockton, MA.

In this role, you will perform all day-to-day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.

The pay range for this role is $24.00-$27.00 per hour. The selected candidate will adhere to the following schedule: Monday through Friday from 8:30AM to 5:00PM

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.


• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.


• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.


• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.


• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.


• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.


• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.


• Remain current with local events and hiring trends that may have an impact on the property.


• Maintain knowledge and understanding of current and submarkets; to include competitors and customer demographics.


• Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.


• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Requirements

• High school diploma or GED equivalent.


• 3-5 years of relevant work experience.


• SHCM certification.


• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.


• Experience with computer systems, particularly Microsoft Office.


• Excellent customer service skills.


• Exceptional interpersonal and communication skills.


• Strong attention to detail.


• Ability to work under pressure.


• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• Associate’s degree.


• CALP certification.


• Ability to speak Spanish is preferred.


• Experience with Yardi or RealPage property management software.
  
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.

Benefits & Perks

Eligible full-time U.S. employees enjoy a competitive benefits package, including:

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service


• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options


• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance


• Tuition reimbursement, professional development opportunities, and career growth resources


• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs


• Flexible and hybrid work options for eligible positions

Learn more about our benefits at https://www.winnbenefits.com.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.