Leasing Agent - LIHTC Lease-Up

Paycom - ATS; Ashburn (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) match

Flexible spending accounts

Life insurance

Volunteer time off

Job summary

TM Associates Management, Inc. is seeking a Leasing Agent to lead the lease-up of a new LIHTC community. You will deliver exceptional applicant experience while maintaining compliant leasing records under Community Manager guidance.

The role emphasizes sales and customer service, LIHTC eligibility documentation, and collaboration with compliance and property teams. Full-time position with benefits including health insurance, PTO, 401(k) match, and other perks. Weekend hours may be required.

Qualifications

• High school diploma or equivalent required; additional education or industry training is a plus.
• LIHTC lease-up, affordable housing, or income-certification experience strongly preferred.
• Proficiency with Microsoft Outlook, Word, and Excel; experience with Yardi or comparable property management software is preferred.
• Strong customer service, sales, follow-up, organization, and written communication skills.
• Ability to manage a high volume of applicants, meet deadlines, and maintain accurate files.

Responsibilities

• Respond promptly to inquiries and schedule apartment tours.
• Explain the application, screening, LIHTC eligibility, and leasing processes.
• Assist applicants with rental applications and LIHTC forms.
• Collect and review income, assets, and household documentation for compliance.
• Maintain accurate waitlists, traffic, and leasing records per procedures.
• Coordinate with compliance and property staff to move qualified applicants through approvals.
• Prepare lease files, notices, move-in documents, and correspondence.
• Support marketing efforts and community events to drive lease-up.
• Keep show units and leasing office in professional condition.

Skills

Customer service

Sales skills

Communication skills

Organizational skills

Attention to LIHTC eligibility

Documentation and record-keeping

Follow-up

Teamwork

Education

High school diploma or equivalent

Tools

Yardi

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

About UsTM Associates Management, Inc. (TMAM) is one of the mid-Atlantic region’s most reputable full-service residential property management companies. For more than 45 years, we have specialized in the management of conventional and affordable housing, with experience across LIHTC, HUD, USDA-RD, and Bond financing. Our mission is to build and manage outstanding communities for our residents, and we are always looking for dedicated people to join our team.Position SummaryJoin our team and help lead the successful lease-up of a new Low-Income Housing Tax Credit (LIHTC) community. We are seeking an energetic , organized, and customer-focused Leasing Agent who can deliver exceptional applicant experience while maintaining accurate, complaint-leasing records. The ideal candidate combines strong sales and communication skills with careful attention to LIHTC eligibility and documentation requirements.The Leasing Consultant will receive general supervision and direction from the Community Manager. The Leasing Consultant will comply with established policies and procedures and will not act contrary to such guidelines without the Community Manager’s approval.Schedule, Compensation & BenefitsThis is a full-time, non-exempt position with a pay depending on relevant experience, qualifications, and business needs. This role requires availability during community operating hours, including weekends as needed. Eligible full-time employees may receive medical, dental, and vision insurance; paid time off and holidays; a 401(k) match; flexible spending accounts; life insurance; and volunteer time off.Our company takes pride in our employees. We believe we are the best because of our dedication to training, benefits and leadership.Ready to make an impact? Apply today and bring your leasing, customer service, and affordable housing experience to our lease-up team.Equal Opportunity StatementTM Associates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other protected status under applicable law.Key ResponsibilitiesSupport lease-up goals by responding promptly to inquiries, scheduling appointments, conducting tours, and following up with prospective residents.Explain the application, screening, income-restriction, and leasing processes clearly and professionally.Assist applicants with completing rental applications and required LIHTC eligibility forms.Collect, organize, and review income, asset, student-status, and household documentation for completeness before compliance review.Maintain accurate waitlist, traffic, application, and leasing records in accordance with company procedures and fair housing requirements.Coordinate with compliance and property management staff to resolve missing information and move qualified applicants through the approval process.Prepare lease files, notices, move-in documents, and other correspondence accurately and on schedule.Conduct market outreach, resident referral activities, community events, and other marketing efforts that support lease-up objectives.Maintain show units, tour routes, and the leasing office in professional condition.Protect applicant and resident confidentiality and follow all applicable Fair Housing, Section 42 LIHTC, and company requirements.QualificationsHigh school diploma or equivalent required; additional education or industry training is a plus.At least one year of experience in leasing, property management, affordable housing, sales, hospitality, or customer service preferred.LIHTC lease-up, affordable housing, or income-certification experience strongly preferred.Working knowledge of Fair Housing requirements; LIHTC training or certification is a plus.Strong customer service, sales, follow-up, organization, and written communication skills.Ability to manage a high volume of applicants, meet deadlines, and maintain accurate files.Proficiency with Microsoft Outlook, Word, and Excel; experience with Yardi or comparable property management software is preferred.Ability to work independently and collaboratively in a fast-paced lease-up environment.