Leasing Agent and Customer Service

William Management; Muncie (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

A property management company in Muncie, IN is seeking a part-time Leasing Agent to support occupancy goals through strong customer service and marketing efforts. Responsibilities include managing leasing activities, processing rental applications, and providing excellent resident relations. The ideal candidate will possess effective communication skills and the ability to manage multiple tasks in a fast-paced environment. This role requires rotating Saturdays and prioritizes professional standards in all interactions.

Qualifications

• Ability to respond promptly to inquiries and communicate professionally.
• Experience with leasing or property management is preferred.
• Ability to handle multiple tasks and deadlines.

Responsibilities

• Market available units through approved platforms.
• Conduct property tours and maintain customer focus.
• Process rental applications and communicate decisions.
• Coordinate approved applications with the Property Manager and ensure timely paperwork.
• Serve as the primary contact for prospects and residents with professional service.
• Maintain accurate leasing records and logs in the property management system.

Skills

Customer service

Marketing

Communication

Job description

Overview

Leasing Agent (Part-Time | Onsite – Muncie, IN)

Must rotate Saturdays with another Leasing Agent | Interviews immediately

Role Summary

Support occupancy goals by delivering strong customer service, managing leasing activity, and assisting with application processing and resident communications.

Key Responsibilities

Leasing & Marketing

• Market available units through approved platforms
• Respond to leasing inquiries via phone, email, and guest cards
• Schedule and conduct property tours; ensure units are tour-ready
• Present unit features, pricing, policies, and lease terms accurately
• Assist with marketing efforts, including social media and property events

Applicant Processing

• Distribute, collect, and process rental applications
• Verify income, employment, rental history, and references
• Coordinate background and credit screenings
• Communicate application decisions professionally and confidentially
• Follow up on pending applications and prospects

Lease Coordination & Renewals

• Coordinate approved applications with the Property Manager
• Ensure required documentation is complete and submitted on time
• Support lease preparation, execution, and renewal follow-ups

Resident Relations & Customer Service

• Serve as a primary point of contact for prospects and residents
• Address inquiries promptly and escalate issues when needed
• Maintain a professional, customer-focused approach at all times

Administrative & Team Support

• Maintain accurate leasing and applicant records
• Log calls, tours, applications, and communications
• Update property management systems regularly
• Coordinate with the Property Manager and maintenance team
• Assist with move-in preparation and additional tasks as needed

Communication & Professional Standards

• Reliable and timely communication is a core requirement of this role. Failure to respond promptly to phone, text, or email outreach may result in disqualification.