Leasing Agent - Multisite

FRANCIS PROPERTY MANAGEMENT INC; San Antonio (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

Francis Property Management Inc. is seeking a Leasing Agent in San Antonio, TX to lease vacant apartment homes, conduct tours (in-person or virtual), and guide applicants through the leasing process.

You will maintain strong resident relations to support retention, implement marketing plans, and stay informed on property facts and leasing procedures. This role emphasizes professional communication, closing skills, and exceptional customer service.

Qualifications

• Excellent communication and professional demeanor for resident interactions.
• Ability to build relationships and close leases.
• Experience using CRM for calls, emails, and follow-ups.

Responsibilities

• Lease vacant apartments by touring (in-person or virtual).
• Assist applicants through the leasing process.
• Complete leasing per FPM guidelines and timelines.
• Manage phone and email inquiries in the CRM queue.

Skills

Excellent communication skills

Professionalism

Closing skills

Client relationship building

Tools

MS Office

Yardi

Bluemoon

Job description

Job Scope and Purpose:Leasing Agents are responsible for leasing vacant apartment homes, identifying effective marketing plans per current trends, and maintaining positive resident relations to support resident retention.1. Safety and Office Protocol:Must complete all assigned Francis Property Management training.Always wear proper identification (Francis Name Tag).Utilize the Francis issued iPad and Checkpoint ID to properly validate prospective residents before beginning the touring/leasing process.Communicate with other team members if leaving the office for an extended period of time.Wear proper PPE (Personal Protective Equipment) when required by a supervisor.Wear professional office attire, and footwear per the Francis guidelines.Report any possible risks on the property including but not limited to; lights out, trip hazards, exposed wires, etc.2. Primary Responsibilities:Leasing vacant apartment homes by touring (in-person or virtually) prospective residents.Assisting applicants with the leasing process.Completing the leasing process in a timely manner per FPM guidelines.Accept and manage all phone calls and emails within CRM queue (Client Relationship Manager).The upkeep of daily functions including but not limited to resident retention efforts, marketing plan strategies, and resident lease compliance.Maintain a comprehensive knowledge of property facts and leasing procedures.Ensure model and target apartments are ready for showing to prospective residents.Abide by all current Fair Housing laws by attending and maintaining proper training.This position is a “team player” position and all team members are to be responsible for the general upkeep and cleanliness of the community. IE assisting with waste pick-up when necessary.Francis Property Management emphasizes the importance of maintaining a positive attitude and delivering exceptional customer service in all professional interactions. As a representative of Francis Property Management, your positive attitude and demeanor play a significant role in shaping the customer experience and perception.3. Professional Skills:Excellent communication skills and superior level of professionalism.Able to build client relationships and proficiency in closing skills.Ability to use company software, including MS Office products, Yardi, Bluemoon.4. Physical Requirements:Ability to walk, stand, and climb stairs to tour property and meet with potential tenants in a variety of weather conditions.Ability to reach, bend, and have a full range of motion.Use repetitive motion of hands and wrist while using a computer, keyboard and telephone.May need to lift and/or move 5-10 pounds.