Leasing Agent

STYL Residential; Pleasanton (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401k matching

Training and development

PTO & holidays

Job summary

STYL Residential is seeking a Leasing Agent for our Stoneridge community in Pleasanton, CA. You will apply outstanding customer service and sales skills to lease apartments and act as a brand ambassador.

This fast-growing property management company values a proactive, guest-focused approach and offers strong career growth, competitive compensation, and comprehensive benefits. Responsibilities include tours, CRM follow-ups, tenant relations, and collaboration with marketing to raise community

Qualifications

• Bachelor’s degree preferred.
• Prior customer service or sales experience preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) preferred.
• A valid Driver’s License may be required based on property needs.

Responsibilities

• Oversee leasing process and provide exceptional tour experiences for prospective residents.
• Follow up with current and prospective renters using a CRM database.
• Build and maintain relationships to ensure retention and satisfaction.
• Contribute to a positive online reputation of the community.
• Assist marketing to generate awareness via social media.
• Complete lease applications and verify information.

Skills

Customer service

Sales

Negotiation

Time management

Education

Bachelor’s degree preferred

Experience in customer service or sales

Tools

Microsoft Office Suite

Job description

STYL Residential is looking for a Leasing Agent to apply outstanding customer service and sales skills at our Stoneridge community in Pleasanton, CA.

About Us

STYL Residential is a vertically integrated, owner-operated multifamily real estate company that makes a difference. Our properties are designed to be unique and share the warmth that comes from friendly, well-served communities that we have fostered. Working at STYL is about putting the customer first to create communities that deliver the best value, product and experience.

Job Summary

STYL Residential is looking for a hardworking individual who is looking to grow their career in property management with a fast-growing company. The Leasing Agent is responsible for leasing apartments to prospective residents, providing exceptional customer service and acting as a brand ambassador.

Essential Job Functions

• Oversee sales process and provide exceptional tour experience for prospective residents
• Proactively follow up with all current and prospective renters utilizing and maintaining a Customer Relationship Management database
• Build and maintain relationships with prospects and current residents to ensure retention and satisfaction
• Contribute to positive online reputation of community
• Partner with marketing to generate awareness, interest and excitement via social media
• Assist in the planning and execution of resident engagement events
• Ensure tour path, apartment homes, and amenity spaces are clean and consistent with company standards
• Ensure all open and close procedures are followed to company standards
• Understand product and market knowledge, which includes shopping competitive properties and completion of market surveys
• Complete lease applications and assist with verification of application information
• Utilize customer service skills to professionally resolve issues
• Complete weekly leasing reports accurately and timely
• Inspect apartment homes prior to residents moving in to ensure a superior move in experience
• Accept rent payments, security deposits and other applicable fees
• Performs other job duties as required

Education and Experience

• Bachelor’s degree is preferred
• Prior customer service or sales experience is preferred
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) is preferred
• A valid Driver’s License and reliable transportation may be required based upon specific property needs

Who We Are Looking For

• Highly motivated, outgoing self-starter who is excited to join a growing company
• Superior customer service! Ability to help our customers and resolve any issues with professionalism and clear communication
• Available to work weekends and extended hours based on needs of the community
• Reliable and team oriented
• Positive attitude and willingness to learn
• Excellent negotiation and problem-solving skills
• Efficient time management and ability to prioritize multiple projects
• Strong interpersonal skills

This position has a compensation range of $20-23/hour plus leasing and renewal commissions.

What We Offer

We invest in our people because we believe in our people. STYL offers training and development, robust employee benefits, 401k contribution and matching, flexible spending program for transit, medical, dependent care and parking. Maternity and paternity leave, PTO & holidays, we offer a clear path for career advancement with a portfolio that continues to grow nationwide.

Equal Employment Opportunity

STYL Residential is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.