Leasing Agent

Rental Housing Journal LLC; Marysville (WA); In loco; USD 32.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision

401k Plan

Paid Vacation Time

Paid Sick Time

Supplemental Insurance available

Descrizione del lavoro

Rental Housing Journal LLC is seeking a Leasing Agent in Marysville, WA to welcome applicants, show properties, and process rental applications. You will secure leases from qualified residents and assist with renewals while upholding Fair Housing laws and company policy.

Responsibilities include maintaining occupancy, coordinating marketing efforts, and reporting. Requirements include 1+ year in residential property management, strong customer service, and English proficiency.

Competenze

• Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
• Excellent customer service skills and professional demeanor.
• Must be proficient in English (reading, writing, speaking).
• Strong computer skills and familiarity with property management software.
• Valid driver’s license with reliable vehicle.

Mansioni

• Maintain client relations by representing the owner’s objectives.
• Communicate effectively with applicants, residents, vendors, and guests.
• Lease apartments, process applications, and secure leases from qualified applicants.
• Assist with occupancy analytics, advertising, and marketing strategies.
• Maintain resident files and ensure confidentiality and reporting accuracy.
• Coordinate maintenance requests and safety/compliance checks.
• Support other duties as assigned.

Conoscenze

Excellent customer service

Communication skills

Sales experience

Proficiency in MS Office

Proficiency in Google Apps

Property management software

Typing/email etiquette

Formazione

High school diploma or equivalent

Strumenti

MS Office

Google Apps

Email

Internet

Social media

Descrizione del lavoro

ABOUT US:

We are a comprehensive property management company committed to providing exceptional service while maximizing revenue for our partners. Our mission is to protect and enhance the value of the properties we manage, ensuring they thrive in a competitive market. Today, we manage over 23,000 housing units across 229 communities throughout the western and mid-United States.
At the heart of our operation is a strong focus on resident and employee satisfaction, which we believe is essential for maintaining high occupancy rates and fostering community loyalty. We strive to create welcoming and enjoyable living environments for all residents, ultimately driving income growth for property owners.

JOB SUMMARY:

Leasing Agents welcome prospective residents, assist with viewing/touring the property, provide accurate information about each apartment home, properly process rental applications, secure lease agreements from qualified persons, and assist with lease renewals as required. The Leasing Agent is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.

CLASSIFICATION:

Full-Time, Hourly/Non-Exempt

SHIFT:

Monday - Friday 9 am- 6 pm

COMPENSATION:

$23-$26 per/hour, DOE (this position is also eligible for monthly commissions).

ESSENTIAL DUTIES:

1. Client Relations:

• Responsible for carrying out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure we are meeting the Client's objectives and expectations.

2. Communication:

• Maintain positive, professional, and effective communication with applicants, residents, vendors, clients, and guests while representing the company.

3. Leasing/Occupancy

• Maintain occupancy levels as established by owner/budget expectations.
• Exhibit professional leasing techniques.
• Assist with the completion of the monthly Market Surveys and analysis.
• Assist with advertising and marketing strategies for the apartment community as needed.
• Exhibit closing ratios in regards phone and walk-in traffic per company policy.
• Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily.
• Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
• Assist with resident retention programs.
• Ensure the safety, comfort, and privacy of all property residents.
• Ensure move-in orientation is completed consistently with new residents.

4. Reporting and Document Management

• Maintain appropriate resident files including forms, leases, documents in accordance with Company Standard Operating Procedures.
• Responsible for the daily integrity and confidentiality of resident files.
• Ensure that documents and reporting systems are maintained, updated, and organized.
• May assist in periodic reporting requirements as requested.

5. Risk Management

• Ensure compliance of risk management items such as reporting timely and/all injuries, illnesses, property damage following proper standard operating procedures.

6. Facility Maintenance

• Assist residents with reporting of maintenance needs.
• Document facility and maintenance needs and ensure timely completion.
• Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
• Follow up on maintenance requests to promote resident communication and satisfaction.

7. Other duties as assigned

Requirements

• Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
• Excellent Customer Service skills
• Experience in hospitality, retail, sales, or customer service will also be considered.
• Minimum 1 year of customer service and sales experience.
• High School diploma or equivalency certificate required.
• Valid Driver's License, a good driving record, and current motor vehicle insurance which meets State requirements.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).
• Must be able to pass a background and drug screening.
• LIHTC experience

BENEFITS:

• Medical, Dental, and Vision
• Supplemental Insurance available
• Employer paid Life, AD&D, LTD, and STD
• 401k Plan
• Paid Vacation Time
• Paid Sick Time

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.