Leasing Agent

CIG Communities; Columbus (OH); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

PTO and Holiday Pay

Quarterly Leasing Bonus

Job summary

CIG Communities seeks an energetic Leasing Agent in Columbus, OH to manage the full leasing cycle—from prospecting and tours to lease execution and move-in coordination. This role emphasizes a resident-focused approach, strong communication, and the ability to hit leasing targets in a fast-paced environment.

You will coordinate marketing efforts, maintain listings, and support move-in logistics while delivering a high-quality leasing experience and contributing to resident satisfaction.

Qualifications

• 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred).
• Previous experience in apartment leasing or residential property management strongly preferred.
• Excellent communication, presentation, and negotiation skills.

Responsibilities

• Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process.
• Present available units and community amenities persuasively.
• Follow up with prospects via phone, email, and CRM to convert leads into leases.

Skills

Customer service

Sales

Communication

Negotiation

Time management

Education

High school diploma or equivalent

Tools

Yardi

Microsoft Office

CRM

Job description

Overview:

Our apartment community is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach.

Job Title:

Leasing Agent

Location:

Columbus, OH

Job Type:

Full Time, On-site

Compensation And Benefits

• $19-22/hr + Commission/ Lease
• Health Insurance
• PTO and Holiday Pay
• Quarterly Leasing Bonus

Overview:

Our apartment community is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach.

As a Leasing Agent, you’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home.

Ideal Candidate Profile

We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is:

• Humble: Open to learning and growing while supporting the team
• Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance
• Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities

You thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience.

Key Responsibilities

Leasing & Sales

• Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process
• Present available units and community amenities in an appealing, persuasive, and informative manner
• Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle
• Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics
• Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies
• Follow up with prospects via phone, email, and CRM systems to convert leads into leases

Marketing & Outreach

• Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events
• Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc.
• Track traffic and leasing performance using internal reporting tools
• Coordinate move-in logistics, welcome packages, and resident orientations

Customer Service & Retention

• Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction
• Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys
• Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively

Administrative & Operational Support

• Maintain daily knowledge of apartment availability, pricing, and lease expirations
• Assist with daily property and curb appeal inspections, model upkeep, and cleanliness
• Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready
• Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time
• Ensure leasing office and tour paths are consistently clean, organized, and welcoming

Requirements & Qualifications

• 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred)
• Previous experience in apartment leasing or residential property management strongly preferred
• Strong communication, presentation, and negotiation skills
• High energy, outgoing personality, and professional appearance
• Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus
• Excellent organization and time management skills
• Must be available to work weekends and flexible weekday hours as needed
• Ability to walk the property, show units (including upper floors), and lift up to 25 lbs
• High school diploma or equivalent; college coursework in business or real estate is a plus

Compensation & Benefits

• $19-22/hr + Commissions
• Quarterly Bonus Pool + Year-End Performance Bonus
• Health & Dental Insurance
• Generous Paid Time Off (PTO) & Paid Holidays
• Career growth opportunities within a fast-growing property management company
• Supportive, collaborative team culture focused on excellence and resident satisfaction