Lease Up Resident Coordinator

RPM Management LLC; Trenton (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

RPM Management LLC in New Jersey seeks a Lease-Up Coordinator for a temporary nine-month assignment at a property. You will be the first point of contact for residents, handling inquiries, processing Rent Café applications, and coordinating maintenance work orders with property teams.

Ideal candidates have a high school diploma (college degree preferred), strong sales and customer service skills, excellent written and verbal communication, and familiarity with Yardi or similar operating

Qualifications

• High School Diploma required; College degree preferred.
• Strong sales and customer service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized; tech-savvy with operating software.

Responsibilities

• Greet visitors and manage calls, emails, and messages.
• Help residents/applicants with Rent Café tasks, leasing apps, and work orders.
• Follow up with residents after work orders are completed.
• Build inquiry lists for lease-ups prior to lease commencement.
• Support Property Managers with general management and vendor coordination.
• Maintain orderly files; purge expired/declined applications in line with policy.
• Deliver exceptional customer service and professional conduct daily.
• Maintain professional appearance and communication at all times.
• Collaborate with RPM Development Group departments.
• Work beyond duties to advance company goals.

Skills

Interpersonal skills

Sales skills

Customer service

Verbal communication

Written communication

Detail-oriented

Organized

Technology literacy

Education

High School Diploma

College degree

APM certification

Tools

Yardi

Job description

5 days ago Requisition ID: 1025

Position Summary

The Lease-Up Coordinator (“LC”) is the first point of contact with our residents. The LC is responsible for the general management of incoming inquiries for all potential and current residents. The LC will assist current residents with entering maintenance work orders and completing the annual recertifications/renewals and applicants requesting assistance with processing their new applications.

The Lease Up Resident Coordinator position is a temporary role designed to support the property's lease-up phase. The anticipated duration of this position is approximately nine (9) months.

The LC will demonstrate professional presentation and provide excellent customer service to residents thus encouraging long-term tenancy. The LC will demonstrate this same high level of customer service both inside RPM and outside the organization with our many housing partners.

Duties and Responsibilities

• Greet and assist visitors while handling incoming calls, e-mails and checking phone messages.
• Assist residents and applicants with setting up and completing all tasks in Rent Café including leasing applications and work orders.
• Ensure proper follow-up with resident after work order completion.
• Build inquiry lists for lease-ups prior to lease commencement
• Assist the Property Managers and Assistant Property Managers with all general management of their assigned communities including working with vendors and the maintenance teams.
• Maintain orderly file rooms; replace move-out file with new resident file, purge expired applications and declined applications in-line with RPM’s Information Privacy and Security Program
• Practice exceptional customer service, professionalism and safe work practices daily
• Professional communication and appearance to always be adhered to.
• Partner and work closely with all departments within RPM Development Group
• Work beyond the narrow and specific job responsibilities to advance the goals of the company.

Required Education and Experience

• High School Diploma required/College degree preferred/APM a plus.
• Excellent interpersonal skills with good sales and customer service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Technology literacy and a solid understanding of operating software, Yardi experience preferred.

Working Conditions

• Ability to work periodic flexible hours is required.
• Ability to work at property locations within or near transitional neighborhoods
• Ability to climb stairs, take elevators, bend, squat, reach overhead and lift up to 25 pounds at times.