Leasing Specialist: Tenant Relations & Growth

RPM Living; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

RPM Living in Columbia, SC is seeking a Leasing Associate to drive leasing, marketing and positive resident relations. You’ll handle lease signings, show apartments, and maintain occupancy while guiding applicants through housing programs.

You will perform clerical tasks for applications, process deposits, and ensure compliance with ACOP and HUD rules. The role offers on-site work, competitive pay, benefits, and opportunities for growth within RPM Living.

Qualifications

• 1+ years tax credit experience
• Leasing, sales and/or customer experience
• HUD rules and low-income housing policies
• Excellent follow up skills via email and phone
• Onsite experience a plus
• MS Office (Word/Excel) proficiency

Responsibilities

• Prepare model and target apartments for show and maintain clean common areas
• Complete lease forms, collect deposits
• Market the property, conduct tours, promote community amenities
• Know lease terms, specs and community policies
• Process move-outs per ACOP/SOP and housing policies
• Monitor market conditions and competitor properties
• Develop resident retention programs under the Property Manager
• Maintain resident and property files
• Address resident requests and complaints promptly
• Maintain professional appearance and conduct

Skills

Tax credit experience

Leasing sales customer

HUD rules & housing programs

Follow-up via email/phone

Onsite experience

MS Word & Excel proficiency

Tools

Microsoft Office

Job description

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Leasing Associate position is responsible for the leasing, marketing and maintaining positive resident relations. Leasing Associates handle the signing of leases, and act as a landlord for property owners. The Leasing Associate will also perform clerical work involving routine challenges with initial applications for housing, rent collection, maintain occupancy for public housing developments, and re-certification of other assisted housing tenants.

Responsibilities

• Ensure the model apartments and target apartments are ready for show and maintaining work areas, common areas and office in a clean and orderly manner
• Complete lease form or agreement and collect rental deposit
• Market the property effectively by answering questions, conducting tours, and promoting community amenities
• Have a thorough knowledge of lease terms, specifications and all community policies
• Completes move out of residents as per the Admissions and Continued Occupancy Policy (ACOP).and SOP’s. Maintain a working knowledge of Housing Authority policy and procedures to assure residents have a clear understanding of changes that may affect their residency
• Regular “shopping” of competitive properties and remaining knowledgeable of market conditions
• Develop and maintain an on-going resident retention program under direction of Property Manager
• Maintain all resident and property files
• Courteous and efficient handling of resident requests and complaints
• Maintain a professional appearance and attitude at all times
  
  

Education And Experience

• Qualified candidates will have 1+ years tax credit experience
• Property leasing, sales and/or customer experience
• HUD rules and regulations, as well as policies and procedures of low-income housing programs
• Excellent follow up skills via email and phone
• Onesite experience a plus
• Experience with Microsoft Office Suite including Word and Excel
  
  

Qualifications

Physical Requirements:

• May be required to sit for extended periods of time while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to use mobile devices and applications for work-related tasks
  
  

Work Environment

• This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements
• The office is an open setting which may include bright lights, constant noises and distractions
• A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs
  
  

RPM Living is an Equal Opportunity Employer.

This job title is associated with Leasing Agent, Leasing Consultant, Sales Consultant, Leasing Specialist, Sales Specialist, and/or Marketing Specialist

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
  
  

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster .

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.