Occupancy Specialist II (The Reserve at Wynn Place)

WinnCompanies; Warner Robins (GA); On-site; USD 30,000 - 34,000; Full time

Job summary

WinnCompanies is seeking an Occupancy Specialist II to join The Reserve at Wynn Place, a 270-unit Tax Credit housing community in Warner Robins, GA. You will assist the Property Manager with initial, interim, and annual tenant recertifications across affordable programs.

The pay range is $22.00-$25.00 per hour with potential commission if occupancy exceeds 95%. Schedule is Monday–Friday 8:30AM–5:30PM, with possible weekend work if occupancy drops below 95%.

Qualifications

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Past experience working at multifamily property with Tax Credit/LIHTC.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Solid verbal and written communication skills.
• Good organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of impending recertifications using notices supplied by Property Management Software.
• Conduct recertification interviews with residents.
• Review each recertification for checklist completeness.
• Send recertification verification forms to agencies and organizations.
• Complete the recertification worksheet to prepare vouchers for HUD/state/local agencies.
• Assist with property reviews by owners, regulatory agencies, auditors, etc.
• Ensure information is accurately entered in Property Management Software.
• Comply with policies regarding Tax Credit and resident files.
• Assist with move-in processes for residents.
• Ensure files comply with funding/regulatory agency regulations (HOME, HIF).
• Maintain confidentiality of residents’ information.
• Ensure recertifications are completed and signed on time.
• Follow the recertification reporting calendar and run/deliver reports.
• Maintain waitlist and contact top prospects for vacancies.
• Engage in marketing activities to increase prospect activities and show vacancies.
• Perform special assignments as necessary.

Skills

Customer service

Verbal & written communication

Organization & admin

Deadline-oriented

Detail-oriented

Planning & scheduling

Education

High school diploma or GED

Associate's degree

Tools

Microsoft Office

Yardi

RealPage

Job description

PLEASE LIST IF A DRIVER’S LICENSE IS REQUIRED

About the opportunity

WinnCompanies is looking for an Occupancy Specialist II to join our team at The Reserve at Wynn Place, a 270-unit Tax Credit housing community located in Warner Robins, GA.

In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property by working with multilayered affordable programs.

The pay range for this role is $22.00-$25.00 per hour with potential commission included if occupancy is above 95%. The selected candidate will adhere to the following schedule: Monday through Friday from 8:30AM to 5:30PM with the ability to work weekends if occupancy falls below 95%.

Responsibilities:

• Process initial, interim, and annual recertifications.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
• Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Assist the Property Management staff with all facets of the move-in process.
• Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
• Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available.
• Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre‑qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Perform special assignments as necessary.

Requirements:

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Past experience working at multifamily property was Tax Credit / Low Income Housing Tax Credit.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Solid verbal and written communication skills.
• Good organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.

Preferred Qualifications:

• Associate's degree.
• Experience with Yardi or RealPage property management software.
• SHCM certification.
• COS or CPO certifications.