Lease Up - Leasing Manager

The Related Group; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employer 401k matching

Paid time off (PTO)

Tuition reimbursement

Professional development opportunities

Commuter benefits

Flexible spending account

Job summary

TRG Management in Los Angeles is seeking a Leasing and Resident Experience Manager to lead community engagement, leasing targets, and resident programs across a diverse portfolio. You will drive occupancy, elevate the brand experience, and coordinate cross-property initiatives with teams to deliver exceptional service.

Strong communication, organization, and a customer-first mindset are essential as you plan events, monitor satisfaction, and develop programs that foster resident retention and

Qualifications

• Experience in community management and resident programs.
• Strong communication and interpersonal skills for residents and teams.
• Ability to plan and execute resident events and programs.

Responsibilities

• Ensures achievement of the community’s leasing and occupancy goals.
• Represent the TRG brand by embodying our mission, vision, and values.
• Plan resident events, activities, and loyalty programs to drive revenue.
• Manage resident communication initiatives and monitor satisfaction.
• Track key metrics like traffic, closing ratios, move-ins/outs, renewals.
• Research and establish programs for each phase of the resident lifecycle.
• Guide teams in creating resident experience programs and event strategies.
• Partner with other communities to strengthen resident relationships.

Skills

Customer service

Communication

Event planning

Job description

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.

Job Description:

Responsibilities include but are not limited to:

• Ensures achievement of the community’s leasing and occupancy goals.
• Represent the TRG brand by embodying our mission, vision, and values – and infusing them into resident programs and relations
• Goes beyond expectations to make living at your community relaxed, easy, and unlike any other apartment experience.
• Plan resident events, activities, and loyalty programs that can help add value to your community and drive incremental revenue
• Manage resident communication initiatives, effectively identifying and sharing meaningful information
• Keep your finger on the pulse of resident satisfaction levels to make sure we are delivering exceptional service to our customers and residents.
• Update and monitor key performance indicators that measure traffic activity, closing ratios, application and leasing signing, resident satisfaction, move-ins/move-outs, and renewal rates, along with other key community metrics
• Research and help establish programs for each phase of the resident lifecycle — from application process to lease signing to renewal
• Maintain a database of proven best practices for resident experience programs
• Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance
• Inspire your community colleagues to continually strengthen resident event strategies
• Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals
• Serve as a go-to resource for residents and community teams

Benefits as a TRGM Employee

• Base Salary + Performance Bonus.
• Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
• The benefits package includes 100 percent employer-paid life and disability insurance.
• Employer Matching 401k
• Employee Engagement and Wellness programs.
• Company-paid PTO
• Opportunities for Professional Development and Tuition Reimbursement.

TRG Management is proud to be an Equal Opportunity Employer.

We are a Drug-Free Workplace.