Lease Specialist — Drive Occupancy & Resident Experience

Kay Apartment Communities; Silver Spring (MD); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical & dental insurance

Paid holidays

Vacation/sick leave

401(K) retirement savings plan

Life insurance

Overtime pay

Per lease and year-end bonuses

Rent discount

Extensive training program

Job summary

Kay Apartment Communities seeks a Leasing Specialist for our 225-unit community in Silver Spring, MD. You will be the first contact for prospective residents, manage leads from phone, email, and walk-ins, and guide applicants through the lease process.

Join a team focused on occupancy and resident satisfaction; the role offers competitive pay, bonuses, and an exceptional benefits package, with weekend availability and strong growth opportunities.

Qualifications

• Minimum 2 years of customer service and/or sales experience.
• No previous property management experience required.
• High school diploma or equivalent.
• Must complete Kay's sales training program.
• Superior sales and customer service skills and excellent written and verbal communication.

Responsibilities

• Provide exceptional customer service and communicate with prospective and current residents, guests, visitors and staff.
• Manage the sales process from lead to lease, including handling leads, discovering needs, and presenting solutions.
• Conduct apartment and community tours and follow up on leads via phone and email.
• Close the sale and process applications; compile lease documents.
• Deliver a superior resident experience and meet occupancy/retention goals.
• Maintain records and documents; handle money and perform data entry.
• Conduct apartment inspections and assist with monthly community inspections.
• Other duties as assigned.

Skills

Customer service

Sales experience

Communication

Time management

Organizational skills

Problem solving

Team player

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Kay Apartment Communities seeks a Leasing Specialist for our 225-unit community in Silver Spring, MD. You will be the first contact for prospective residents, manage leads from phone, email, and walk-ins, and guide applicants through the lease process.

Join a team focused on occupancy and resident satisfaction; the role offers competitive pay, bonuses, and an exceptional benefits package, with weekend availability and strong growth opportunities.