Lease & Resident Experience Specialist

Waterton; Chino Hills (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Leasing bonuses

401K + match

Paid time off

Paid holidays

Parental leave

Tuition assistance

Career advancement

Job summary

Waterton is seeking a Leasing Specialist to sell and renew residential leases, tour the community, and follow up with prospective residents. You will close sales, provide exceptional customer service, and help build a strong sense of community.

Responsibilities include tours, qualifying leads, processing applications, and maintaining readiness of the leasing office and models while staying informed about local market conditions and marketing plans.

Qualifications

• Ability to work well with others in a team environment.
• Ability to multi-task and adapt in a fast-paced work environment.
• High school diploma or equivalent.
• A minimum of one-year of sales or customer service experience is a plus!

Responsibilities

• Generate interest in the community by effectively answering questions, conducting tours, following up with prospective residents, and executing sales closing techniques successfully.
• Provide exceptional customer service to current and prospective residents. Engage current residents through ongoing programs and events designed to increase satisfaction and minimize turnover.
• Ensure leasing office, models, vacant units and common areas meet readiness standards.
• Process all rental applications for approval and prepare lease packages, while ensuring resident and customer information is properly documented and protected.
• Maintain detailed knowledge of local market and conditions, and assist in developing marketing plans that incorporate advertising, internet, outreach marketing and referrals to increase visibility of the community.

Skills

Teamwork

Multi-tasking

Sales experience

Education

High school diploma or equivalent

Job description

Waterton is seeking a Leasing Specialist to sell and renew residential leases, tour the community, and follow up with prospective residents. You will close sales, provide exceptional customer service, and help build a strong sense of community.

Responsibilities include tours, qualifying leads, processing applications, and maintaining readiness of the leasing office and models while staying informed about local market conditions and marketing plans.