Lease Maturity Analyst

Stellantis Financial Services; Dallas (TX); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Stellantis Financial Services is seeking an experienced Customer Service Specialist to ensure a smooth end-of-lease experience for customers, handling calls before, during, and after lease return. You will address questions, schedule inspections, collect charges, and support loyalty initiatives.

The role requires strong communication, negotiation, and problem-solving skills in a fast-paced environment, with overtime as needed and travel within the Dallas area as required.

Qualifications

• Minimum 2 years experience in customer service, call center, or relevant environment.
• Strong verbal and written communication and interpersonal skills.
• Strong customer service and negotiation skills.
• Ability to de-escalate difficult conversations and manage multiple tasks.

Responsibilities

• Handle inbound and outbound calls from customers before, during, and after returning their lease vehicle.
• Answer customer and dealer questions related to end of lease or early lease return.
• Manage end-of-lease processes including inspections, vehicle return, lease extensions, and potential purchase.
• Inform customers of outstanding end-of-lease charges and collect on remaining balances.
• Process phone payments and set up or negotiate payment arrangements as needed.

Skills

Verbal communication

Written communication

Customer service

Negotiation

De-escalation

Organizational skills

Time management

Problem solving

Collaboration

Mathematics

Education

High school diploma or GED

Bachelor's degree (Preferred)

Tools

Microsoft Office Suite

Job description

Position Summary

Stellantis Financial Services SFS is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years Join our world class team and culture and contribute to our core mission which is enhancing our customers experience Position Summary Ensures a smooth and pleasant end of lease experience for customers while executing the lease maturity loyalty and collection strategies and adhering to company policies and procedures

Essential Duties and Responsibilities

• Handle inbound and outbound calls from customers before during andor after returning their lease vehicle
• Answer customer and dealer questions related to the end of lease or early lease return process
• Manage customer communication and assist with end of lease related processes including scheduling inspections returning the vehicle extending the lease andor purchasing the vehicle
• Promote customer loyalty by executing the lease maturity loyalty strategy
• Inform customers of any outstanding end of lease charges and collect on remaining balances such as wear and tear excess mileage remaining payments and lease contract deficiency
• Process phone payments and set up andor negotiate payment arrangements with customer as needed
• De escape customer complaints
• Execute administrative end of lease tasks such as sending customer letters processing end of lease billing adjustments andor updating the system to manage workflow
• Other duties may be assigned

Qualifications and Competencies Required

• Required Experience Minimum 2 years experience in customer service call center or relevant environment
• Education High school diploma andor GED
• Strong verbal and written communication and interpersonal skills
• Strong customer service skills
• Strong negotiation and de escalation skills
• Strong organizational skills and attention to detail
• Strong time management skills
• Problem solving and collaboration skills
• Mathematical skills including ability to add subtract multiply and divide in all units of measure using whole number common fractions and decimals
• Ability to function well in a high paced and at times stressful environment
• Overtime required required on an as needed basis
• Travel 0 10 as required on an as needed basis
• Must have reliable transportation and live within a commutable distance to one of the following cities Dallas TX

Preferred Experience

• Experience working in a captive finance company andor vehicle leasing environment is preferred
• Bachelors degree
• Sales experience is a plus
• Working knowledge of Microsoft Office Suite or related software is highly preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear The employee is occasionally required to stand; walk and stoop kneel crouch or crawl The employee must occasionally lift andor move up to 10 pounds Specific vision abilities required by this job include close vision

Work Environment

The noise level in the work environment is usually moderate

Work Schedule

This position requires the ability to work various shifts to accommodate business needs on a Hybrid position schedule Typically between the hours of 7AM 7PM Monday through Friday and on weekends as needed This availability window is subject to change to accommodate business needs An applicant must be authorized to work in the United States to be eligible for this position Stellantis Financial Services Inc will not sponsor applicants for work visas of any type for this position Stellantis Financial Services Inc SFS is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex andor transgender status or any protected status Candidates must possess authorization to work in the United States This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons