Lease-End CSR: Customer Care & Operations

Credit Union Leasing of America (CULA); San Diego (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

Credit Union Leasing of America (CULA) in San Diego, CA is seeking a Full-time, office-based Customer Service/Lease End Coordinator. You will reach out to lessees near lease end, discuss future options, and manage notices, mail processing, and records.

The role requires handling calls, letters, and inspections, with emphasis on accurate data entry, diplomacy, and timely follow-ups in a fast-paced environment.

Qualifications

• Less than one year related experience or training.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Knowledge of Data Scan, Microsoft Outlook, and Seamless Lease Connection is expected.

Responsibilities

• Contact lessee to discuss end-of-term options and notify them via calls or letters.
• Log and process returned mail and titles.
• Set and track callbacks and statuses in the system.
• Initiate inspections and follow up until purchase or end-of-term decision are completed.

Skills

Oral communication

Written communication

Time management

Project management

Organizational skills

Customer relations

Customer service

Diplomacy

Filing

Tools

Data Scan

Microsoft Outlook

Seamless Lease Connection

Job description

Credit Union Leasing of America (CULA) in San Diego, CA is seeking a Full-time, office-based Customer Service/Lease End Coordinator. You will reach out to lessees near lease end, discuss future options, and manage notices, mail processing, and records.

The role requires handling calls, letters, and inspections, with emphasis on accurate data entry, diplomacy, and timely follow-ups in a fast-paced environment.