Lease Agent

Tata Consultancy Services; Cedar Rapids (IA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage

Dental & Vision

401K Plan

Time Off & Holidays

Job summary

Tata Consultancy Services in Cedar Rapids, IA is hiring for a Back Office Agent responsible for accurate and timely processing of matured auto lease accounts within an auto finance environment. You'll review, validate, and finalize lease maturity transactions across multiple systems, ensuring compliance with privacy and business rules.

The role requires attention to detail, ability to work with multiple systems, and adherence to internal standards.

Qualifications

• High school diploma or equivalent; post secondary education preferred.
• Experience in auto finance, back office operations, leasing, or financial services is an advantage.
• Strong attention to detail and ability to follow defined business rules and procedures.
• Proficiency navigating multiple systems simultaneously and working with digital documentation.
• Ability to manage confidential information professionally and comply with privacy protocols.
• Strong written communication, analytical thinking, and problem solving abilities.
• Ability to work independently while meeting productivity, accuracy, and quality performance metrics.

Responsibilities

• Matured Lease Account Processing: review, analyze, and process customer matured lease accounts using multiple systems.
• Ensure end of lease requests (turn in, payoff verification, extensions, reinstatements, account closure) are completed accurately.
• Identify discrepancies in account data and resolve them via escalation or correction procedures.
• Validate customer identity and account ownership to protect PII.
• Confirm accuracy of customer, vehicle, and contract details before updates or processing.
• Apply applicable terms, business rules, and compliance requirements to every case.
• Document actions and decisions in required systems; maintain audit trails for compliance and reporting.
• Follow SOPs, regulatory requirements, and privacy standards related to auto finance and lease end servicing.

Skills

Attention to detail

Written communication

Analytical thinking

Problem solving

Independent work

Privacy compliance

Education

Diploma

Job description

Job Description

The Back Office Agent is responsible for the accurate and timely processing of matured auto lease accounts within an auto finance environment. This role supports the end of lease lifecycle by reviewing, validating, and finalizing customer lease maturity transactions across multiple internal systems. The agent ensures all activities adhere to established business rules, legal obligations, and privacy requirements while maintaining a professional and customer focused approach.

• Matured Lease Account Processing


• Review, analyze, and process customer matured lease accounts using multiple processing systems and databases.


• Ensure all end of lease requests—such as turn in processing, payoff verification, extensions, reinstatements, and account closure—are completed accurately and in line with internal standards.


• Identify any discrepancies in account data and resolve them promptly by following appropriate escalation or correction procedures.


• Validate customer identity and account ownership to ensure proper handling of personally identifiable information (PII).


• Confirm accuracy of customer, vehicle, and contract details before making updates or processing transactions.


• Apply governing terms, business rules, and compliance requirements to every case.


• Documentation & System Updates


• Document all actions and decisions clearly and thoroughly in required systems of record.


• Maintain accurate audit trails to support compliance, reporting, and future account review.


• Ensure all updates meet quality assurance standards and internal policy requirements.


• Compliance & Privacy


• Follow all applicable Business Rules, Standard Operating Procedures (SOPs), and regulatory requirements related to auto finance and lease end servicing.


• Adhere strictly to privacy standards, including proper handling of Personally Identifiable Information (PII) and sensitive customer data.


• Align all work activities with the terms outlined in the Statement of Work (SOW), governing policies, and confidentiality expectations.

Required Skills & Qualifications

• High school diploma or equivalent; post secondary education preferred.


• Prior experience in auto finance, back office operations, leasing, or financial services is an advantage.


• Strong attention to detail and ability to follow defined business rules and procedures.


• Proficiency navigating multiple systems simultaneously and working with digital documentation.


• Ability to manage confidential information professionally and comply with privacy protocols.


• Strong written communication, analytical thinking, and problem solving abilities.


• Ability to work independently while meeting productivity, accuracy, and quality performance metrics.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.


• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.


• Family Support: Maternal & Parental Leaves.


• Insurance Options: Auto & Home Insurance, Identity Theft Protection.


• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.


• Time Off: Vacation, Time Off, Sick Leave & Holidays.


• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $37,000 - $40,000 per year

Qualifications:

Diploma