Learning Tech Infra & AI Labs Specialist

NorthWest Arkansas Community College; Arkansas; On-site; USD 59,000 - 72,000; Full time

Job summary

NorthWest Arkansas Community College (NWACC) seeks an Academic Technology Infrastructure Specialist to manage and enhance instructional technology infrastructure across campus. The role focuses on locally managed networks, servers, virtualization, local cloud environments, and AI-supported computing resources for classrooms and labs.

You will collaborate with faculty, IT teams, and vendors to ensure secure configurations, reliable systems, and effective learning platforms.

Qualifications

• Associate degree or equivalent in networking, cybersecurity, information systems, computer technology, server administration, cloud systems, data systems, or a related field.
• Four years of experience supporting networks, servers, virtualization platforms, cloud environments, instructional technology, or related infrastructure.
• Experience troubleshooting and maintaining networked systems in laboratory, classroom, technical, or organizational environments.

Responsibilities

• Installs, configures, maintains, and troubleshoots locally managed instructional networks, servers, storage, virtualization platforms, virtual desktop infrastructure, local cloud environments, and related academic computing infrastructure.
• Supports instructional technology environments, including classrooms, laboratories, cybersecurity labs, virtual labs, AI-supporting resources, specialized applications, and approved learning platform systems.
• Maintains secure system and network configurations, user access, authentication, permissions, patches, updates, backups, and system readiness in coordination with faculty and technology teams.
• Monitors system and network performance, reviews logs and alerts, tracks capacity and availability, and responds to outages, access issues, equipment failures, and connectivity disruptions.
• Troubleshoots complex network, server, storage, virtualization, cloud, VDI, application, integration, hardware, software, and performance issues affecting instructional environments.
• Provides building-based and campus-wide IT support as needed, including classroom, lab, office, endpoint, connectivity, and instructional technology support.
• Completes approved web updates for learning platform systems, Workforce-related pages, and instructional technology resources in coordination with content owners and institutional standards.
• Works with faculty, academic departments, centralized information technology teams, vendors, and service providers to identify needs, resolve issues, and implement practical infrastructure solutions.
• Maintains documentation, including network diagrams, configuration standards, inventories, support procedures, reporting, and disaster recovery or continuity materials.
• Assists with planning, testing, installing, and improving instructional laboratories, equipment, platforms, and academic technology initiatives to support reliability, security, scalability, usability, and instructional effectiveness.

Skills

Networking infrastructure

Server administration

Virtualization platforms

Local cloud platforms

Cybersecurity fundamentals

Learning platform systems

Analytical problem solving

Education

Associate degree or equivalent in networking, cybersecurity, information systems, computer technology, server administration, cloud systems, data systems or related field

Job description

NorthWest Arkansas Community College (NWACC) seeks an Academic Technology Infrastructure Specialist to manage and enhance instructional technology infrastructure across campus. The role focuses on locally managed networks, servers, virtualization, local cloud environments, and AI-supported computing resources for classrooms and labs.

You will collaborate with faculty, IT teams, and vendors to ensure secure configurations, reliable systems, and effective learning platforms.