Learning Facilitator & Support Specialist

O'Reilly Auto Parts; Springfield (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Facilitator & Support Specialist to enhance team member engagement and deliver high-quality learning experiences. This role focuses on facilitating leadership and professional development programs, supporting training logistics, and managing learning operations across various environments.

The ideal candidate will possess strong facilitation skills, a Bachelor’s degree in a related field, and 2+ years of experience in facilitation and training. The position offers various benefits, including competitive wages and opportunities for career growth.

Qualifications

• 2–5+ years of experience in facilitation, training, learning & development.
• 2 years of leadership and managing teams.

Responsibilities

• Facilitate engaging learning experiences for leaders and team members.
• Support leadership development programs and onboarding.
• Manage learning operations including participant tracking.

Skills

Strong facilitation skills

Excellent communication and interpersonal skills

Organizational skills

Ability to manage multiple priorities

Adaptability

Education

Bachelor's degree in Human Resources, Organizational Development, Education, or related field

Job description

The Facilitator & Support Specialist plays a dual role in delivering high-quality learning experiences and strengthening team member engagement by supporting the Learning and Development Team. This role is responsible for facilitating leadership and professional development programs across the organization (retail, distribution, and corporate) and driving cross-functional collaboration between programs to align with company objectives. This position contributes to building a culture where team members feel connected, valued, and equipped to grow, supporting the Company’s commitment to being a preferred employer in every market we serve.

Key Responsibilities

Facilitation & Learning Delivery (Primary Focus)

• Facilitate engaging, high-impact learning experiences (in-person and virtual) for leaders and team members at all levels.
• Deliver leadership development programs, onboarding sessions, and skill-building workshops aligned to business needs.
• Create an interactive learning environment that encourages participation, reflection, and real-world application.
• Adapt facilitation style to meet the needs of various audiences across retail, distribution, and corporate settings.
• Partner with instructional design teams to provide feedback and continuously improve program content and delivery.
• Support train-the-facilitator efforts to ensure consistency and quality across facilitators.

Learning & Development Support

• Support the planning, coordination, and execution of leadership development programs, onboarding, and learning initiatives across retail, distribution, and corporate environments.
• Assist facilitators and program leaders with logistics, materials, scheduling, and communications to ensure seamless delivery of learning experiences.
• Manage learning operations, including participant tracking, session feedback, and program effectiveness data to support continuous improvement.
• Partner with L&D leaders to align learning experiences with business priorities, team member development goals, and organizational strategy.
• Track and support Team Member Network Group (TMNG) engagement, participation, and outcomes.
• Promote pages for all TMNGS, including monitoring and participating in group communications.
• Provide excellent customer service when answering department phones, screening calls, and supporting phone coverage for HR and Training.

Skills/Education/Experience

• Bachelor’s degree in Human Resources, Organizational Development, Education, or related field (or equivalent experience).
• 2–5+ years of experience in facilitation, training, learning & development, or related field.
• 2 Years of leadership and managing teams.

Experience Supporting Team Member Engagement Efforts Preferred

• Strong facilitation skills with the ability to engage various audiences.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Comfortable facilitating both in-person and virtual sessions.
• High level of self-motivation and the ability to work independently.
• Outstanding interpersonal, written, and verbal communication skills.
• Strong organizational skills and attention to detail with the ability to maintain a high level of confidentiality.
• Excellent ability to establish and maintain collaborative relationships with business partners at all levels, virtually and in person.
• Must present a professional company image and positive attitude at all times.
• Flexibility to travel.

Key Skills & Competencies

• Facilitation & Presentation Skills.
• Relationship Building & Collaboration.
• Communication & Influence.
• Organizational & Project Management Skills.
• Adaptability & Learning Agility.
• Team Member Engagement & Experience.
• Business Acumen (understanding of retail, distribution, and corporate environments).

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.