Learning Systems Administrator

O'Reilly Automotive Stores; Springfield (MO); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision

Tuition assistance

Career growth

Stock purchase plan

Job summary

O’Reilly Auto Parts is seeking a Learning Systems Administrator to provide operational, technical, and administrative support for the Learning & Development team. You will coordinate day-to-day training operations, maintain documentation, and serve as the first point of contact for training-related questions.

You will also assist with field training, event preparation, and program logistics, while driving process improvements and delivering timely learner support across the organization.

Qualifications

• Associate's degree or equivalent work experience.
• 2+ years of administrative, operations, customer support, or Learning & Development experience.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service mindset with a focus on supporting field team members.
• Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Responsibilities

• Provide administrative support for Learning & Development initiatives and programs.
• Maintain records, documentation, forms, and standard operating procedures.
• Support instructor-led and virtual learning events through preparation, coordination, and follow-up activities.
• Serve as the first point of contact for basic training support requests from field team members.
• Assist employees with training completion verification and common learning-related questions.
• Troubleshoot routine issues and elevate complex technical or system-related concerns to the appropriate teams.
• Provide timely and professional support via phone, email, and other communication channels.
• Identify opportunities to improve administrative workflows and learner support processes.
• Develop and maintain standardized procedures, templates, and documentation.
• Partner with the L&D Administrative Supervisor to implement continuous improvements that enhance the learner experience and reduce administrative effort.
• Coordinate administrative activities for the You Rock Recognition Program.
• Track nominations, recognition activity, communications, and program reporting.
• Help maintain recognition records and assist with program logistics and communications.
• Support Learning & Development team meetings, projects, and special initiatives.
• Respond to questions from field leaders and team members regarding training resources and processes.

Skills

Administrative experience

Organizational skills

Communication skills

Multi-tasking

Customer service mindset

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Microsoft Teams

SharePoint

Power Automate

Power Apps

Job description

The Learning Systems Administrator provides operational, technical, and administrative support for the Learning & Development team. This role is responsible for coordinating day-to-day training operations, improving team processes, supporting field employees and learning academies, administering recognition programs, and serving as a primary point of contact for training-related questions.

ESSENTIAL JOB FUNCTIONS

• Provide administrative support for Learning & Development initiatives and programs.
• Maintain records, documentation, forms, and standard operating procedures.
• Support instructor-led and virtual learning events through preparation, coordination, and follow-up activities.
• Serve as the first point of contact for basic training support requests from field team members.
• Assist employees with training completion verification and common learning-related questions.
• Troubleshoot routine issues and elevate complex technical or system-related concerns to the appropriate teams.
• Provide timely and professional support via phone, email, and other communication channels.
• Identify opportunities to improve administrative workflows and learner support processes.
• Develop and maintain standardized procedures, templates, and documentation.
• Partner with the L&D Administrative Supervisor to implement continuous improvements that enhance the learner experience and reduce administrative effort.
• Coordinate administrative activities for the You Rock Recognition Program.
• Track nominations, recognition activity, communications, and program reporting.
• Help maintain recognition records and assist with program logistics and communications.
• Support Learning & Development team meetings, projects, and special initiatives.
• Respond to questions from field leaders and team members regarding training resources and processes.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

• Associate's degree or equivalent work experience.
• 2+ years of administrative, operations, customer support, or Learning & Development experience.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service mindset with a focus on supporting field team members.
• Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Preferred:

• Advanced Microsoft Excel skills, including PivotTables, formulas, Power Query, or similar reporting capabilities.
• Experience creating workflows or automations using Microsoft Power Automate, Power Apps, or other automation tools.
• Experience supporting Learning & Development, Human Resources, or Training teams.
• Experience preparing reports and working with training data.
• Familiarity with Microsoft Teams and SharePoint.
• Experience documenting processes and developing standard operating procedures.
• Continuous improvement experience using Lean, Six Sigma, or similar methodologies is a plus.

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.