Learning Support Advisor

Kforce Inc; Phoenix (AZ); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/dental/vision insurance

401(k) plan

Descripción de la vacante

Kforce has a client seeking a Learning Support Advisor II in Phoenix, AZ to partner with learning leaders, facilitators, learning performance consultants, content managers, business partners, and stakeholders to coordinate training delivery.

This role is responsible for ensuring learning events are effectively organized, delivered on time, and aligned with established operational processes, while maintaining a high level of customer service and support for all learning participants.

Formación

• Learning & Development experience including administration, analysis or resourcing.
• Ability to work in a fast-paced, high-volume environment.
• Strong communication skills, both verbal and written.
• Proficiency with Workday and LMS platforms.

Responsabilidades

• Coordinate scheduling and delivery of learning events.
• Match facility capabilities with scheduling needs.
• Support Learning & Development teams with resourcing and delivery.
• Manage course setup and LMS entries.
• Collaborate to resolve issues and escalate as needed.

Conocimientos

L&D experience

Communication skills

Multi-tasking

Workday/LMS familiarity

Problem solving

Herramientas

Workday

LMS

Excel

Descripción del empleo

Responsibilities

Kforce has a client that is seeking a Learning Support Advisor in Phoenix, AZ. Overview: The Learning Support Advisor II will partner closely with learning leaders, facilitators, learning performance consultants, content managers, business partners, and stakeholders to coordinate training delivery. This role is responsible for ensuring learning events are effectively organized, delivered on time, and aligned with established operational processes, while maintaining a high level of customer service and support for all learning participants. This role will assist the department in executing Learning and Development programs that support employee growth, capability building, and organizational effectiveness. As a dedicated Learning Support Advisor II (Intermediate Level), you will serve as a key resource in the planning, coordination, scheduling, and delivery of learning initiatives across the Association.

Responsibilities:

• Supports Learning curriculums, facility configurations, learning paths, and ensures communication of the operational processes with all business partners and customers
• Schedules learning events as outlined through the planning and request processes
• Matches the learning facility capabilities (room size, technology capability, other equipment, configuration, instructor, etc.) with the scheduling requirements
• Performs both resourcing and/or delivery (preparation) support for Learning & Development teams
• Maintains course requirements and process updates to course set up requirements
• Builds course offerings in LMS
• Collaborates with team members and customers to resolve issues and to identify appropriate issues for escalation
• Performs moderately complex to complex work assignments to support team members and customers
• Manages Learning Management Systems

Requirements

• Learning & Development experience to include administrative, analysis and/or resourcing experience: 2+ years
• Ability to work in a fast paced, high volume, dynamic environment: 2+ years
• Advanced knowledge of Microsoft Office (strong Excel - pivot tables, text to column, Macros, etc.) and advanced knowledge of data analysis and associated tools: 2+ years
• Workday, Learning Management Systems (LMS)
• Ability to troubleshoot level 1 classroom issues and elevate as needed
• Highly organized and able to multi-task
• Must have strong verbal and written communication skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

• We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.
• Salaried personnel receive paid time off.
• Hourly employees are not eligible for paid time off unless required by law.
• Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.