Learning Strategist

Percepta LLC; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in customer service solutions is seeking a Learning Strategist to enhance learning initiatives. This remote role involves collaborating with various teams to develop effective learning strategies and materials, ensuring alignment with business goals. Ideal candidates will have a background in instructional design and strong project management skills, contributing to a culture of growth and excellence.

Benefits

Competitive salary with incentives

FSA and HSA options

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Employee assistance and discount programs

Training and development via Percepta College

Qualifications

• 5+ years of instructional design or knowledge-centered services experience.
• 2+ years of leadership experience managing remote/global teams.
• Strong client relationship management and communication skills.

Responsibilities

• Collaborate with the Head of Needs Assessment and SMEs for needs assessments.
• Develop content initiation packages and guide learning design.
• Assess the impact of new designs on existing learning products.

Skills

Business writing

Technical writing

Time management

Facilitation

Analytical skills

Problem-solving

Education

Bachelor's degree in Instructional Design, Education, or related field

Master's degree (preferred)

Tools

MS Office

Storyboarding tools

Authoring tools

Job description

Requisition Title

Learning Strategist (044O5)

Location: United States

Position: Learning Strategist

At Percepta, we deliver first-class service across each market we support. As a Learning Strategist working remotely, you will be part of creating and delivering exceptional customer experiences while enjoying the unique culture of our organization.

What You’ll Be Doing

You will play a crucial role in shaping our learning and knowledge initiatives, collaborating closely with the Head of Needs Assessment and global learning teams. Your main focus will be on strategic discovery, developing content initiation packages, guiding learning design, and creating knowledge products and operational procedures to support various departments, including operations, quality, IT, and mobilization teams, ensuring a holistic approach to learning and performance support.

During a Typical Day, You’ll

1. Collaborate with the Head of Needs Assessment, SMEs, and KB teams to conduct needs assessments and Front End Analysis (FEA).
2. Gather data on business metrics and performance obstacles.
3. Identify opportunity areas and define skill-driven learning outcomes.
4. Use backward design to map curriculum units, assessments, and instruction.
5. Identify top call driver scenarios and content needs for knowledge base articles.
6. Determine success measures and outline course and assessment designs.
7. Research authoritative sources and collaborate with SMEs to create learning briefs.
8. Document curriculum maps and recognize prior learning experiences.
9. Apply Percepta’s Active Learning Design methodology.
10. Assess the impact of new designs on existing learning products.
11. Involve content specialists in content creation.
12. Handoff findings and serve as a resource for full development of designs.

What You Bring to the Role

• Bachelor's degree in Instructional Design, Education, or related field (Master's preferred).
• At least 5 years of instructional design or knowledge-centered services experience.
• Over 6 years of project management and supervisory experience in a services environment, preferably outsourcing.
• Minimum 2 years of leadership experience, including managing remote/global teams.
• Strong business or technical writing skills.
• Experience in automotive customer service/BPO is preferred.
• Background in learning sciences is a plus.
• Excellent client relationship management and communication skills.
• Proficiency with MS Office, storyboarding, and authoring tools.
• Strong time management, facilitation, analytical, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced, remote, global environment.

What You Can Expect

• Competitive salary with incentives
• FSA and HSA options
• 401(k) with company match
• Paid time off and holidays
• Tuition reimbursement
• Employee assistance and discount programs
• Training and development via Percepta College

Additional Information

Percepta provides the necessary equipment for this role.

About Percepta

Founded in 2000, Percepta operates contact centers worldwide, delivering frictionless customer experiences. Our values—Service, Teamwork, Respect, Proactivity, Growth, and Diversity—are central to our culture. We offer a supportive environment with opportunities for growth, learning, and fun, complemented by competitive compensation and benefits.