Learning Strategist

Percepta; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Learning Strategist to enhance learning initiatives and customer experiences. This remote role involves strategic discovery, content development, and collaboration with global teams to ensure effective learning solutions. Candidates should have a strong background in instructional design and project management, with excellent communication and analytical skills. The position offers competitive salary and comprehensive benefits.

Benefits

Comprehensive health, dental, vision, and life insurance

401(k) with company match

Paid time off

Tuition reimbursement

Wellness programs

Training via Percepta College

Qualifications

• At least 5 years in instructional design or knowledge-centered services.
• Minimum 2 years’ experience managing remote/global teams.

Responsibilities

• Collaborate with teams to conduct needs assessments and Front End Analysis.
• Use backward design to map curriculum units and assessments.
• Assess the impact of new designs on existing products.

Skills

Analytical

Problem Solving

Strategic Thinking

Communication

Time Management

Education

Bachelor's degree in Instructional Design

Master’s degree

Tools

MS Office

Storyboarding

Authoring tools

Job description

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At Percepta, we bring first-class service across each market we support. As a Learning Strategist working remotely, you’ll be part of creating and delivering exceptional customer experiences while enjoying a unique culture.

What You’ll Be Doing

As a Learning Strategist at Percepta, you will shape our learning and knowledge initiatives, working closely with the Head of Needs Assessment and our global teams. Your main focus will be on strategic discovery, developing content initiation packages, guiding learning design, and creating knowledge products and operational procedures to support departments like operations, quality, IT, and mobilization, ensuring an integrated approach to learning and performance support.

During a Typical Day, You’ll

• Collaborate with the Head of Needs Assessment, SMEs, and KB teams to conduct needs assessments and Front End Analysis for learning design.
• Gather data on business metrics and performance obstacles.
• Identify opportunity areas and define learning outcomes.
• Use backward design to map curriculum units, assessments, and instruction.
• Identify top call driver scenarios and map out content needs for knowledge base articles and learning products.
• Determine success measures and outline course, assignment, and assessment designs.
• Research authoritative sources and collaborate with SMEs to create learning briefs.
• Document curriculum maps highlighting key activities and recognize prior learning experiences.
• Apply Percepta’s Active Learning Design methodology to guide learning approaches.
• Assess the impact of new designs on existing products and involve content specialists in content creation.
• Handoff findings and serve as a resource for full development of high-level designs.

What You Bring To The Role

• Bachelor's degree in Instructional Design, Education, or related field; Master’s preferred.
• At least 5 years in instructional design or knowledge-centered services.
• Over 6 years in project management, business process, or supervisory roles in a service environment.
• Minimum 2 years’ experience managing remote/global teams and mentoring.
• Strong business or technical writing skills, with automotive customer service/BPO experience preferred.
• Background in learning sciences is a plus.
• Excellent client relationship skills, communication, and proficiency with MS Office, storyboarding, and authoring tools.
• Effective time management, facilitation, and presentation skills.
• Strong analytical, problem-solving, strategic thinking, and independence skills.
• Proven ability to deliver results in a dynamic, remote, global environment.

What You Can Expect

• Competitive salary with incentives.
• Comprehensive health, dental, vision, and life insurance.
• FSA and HSA options.
• 401(k) with company match.
• Paid time off, holidays, tuition reimbursement, and wellness programs.
• Training via Percepta College and employee rewards (Perci Perks).

Your Role Details

Percepta provides equipment for this role.

About Percepta

Established in 2000, Percepta operates contact centers worldwide, delivering seamless customer experiences. Our values—Service, Teamwork, Respect, Proactivity, Growth, and Diversity—guide us daily, fostering a supportive, trust-based, and growth-oriented environment.

Additional Information

This position is based in the United States, at a mid-senior level, full-time, in the Human Resources/Outsourcing industry sector. Referrals can double your chances of interview success. We offer competitive compensation, benefits, and growth opportunities.