Learning Services Coordinator

College Of The Albemarle; Elizabeth City (NC); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

College Of The Albemarle is seeking a Learning Services Coordinator to oversee tutoring and testing operations across campuses and online environments. The role focuses on coordinating staffing, training, and service delivery to support student learning and achievement.

You will supervise tutors and proctors, ensure compliance with testing standards and accessibility requirements, and work with faculty and administrators to enhance student success initiatives.

Competenze

• Associate degree and 2 years in tutoring/testing or related field.
• Experience coordinating programs, scheduling, supervising staff.
• Proficiency with Microsoft Office and Google Workspace.
• Strong written, verbal, interpersonal communication.
• Ability to analyze data and improve programs.
• Ability to obtain testing certifications.

Mansioni

• Coordinate staffing and daily operations across campuses and modalities.
• Recruit, train, and supervise tutors and proctors.
• Develop onboarding and annual training for staff.
• Monitor service utilization and outcomes data.
• Collaborate with faculty and administrators to support student success.
• Ensure compliance with testing regulations and accessibility.
• Manage planning, budgeting, and assessment activities.

Conoscenze

Microsoft Office

Google Workspace

Data Analysis

Communication

Organizational Skills

Leadership

Project Management

Customer Service

Team Collaboration

Adaptability

Formazione

Associate degree

Bachelor's degree

Strumenti

Tutoring Systems

Testing Platforms

Student Info Systems

Scheduling Software

Learning Management Systems

Descrizione del lavoro

The Learning Services Coordinator provides coordination, administration, and operational oversight of the College's tutoring and testing services in support of student learning, academic achievement, retention, persistence, and completion. The Coordinator is responsible for planning, implementing, assessing, and continuously improving tutoring and testing operations across the College's campuses and online learning environments. This position supervises tutors and testing personnel, ensures the delivery of high-quality academic support and testing services, promotes equitable access to learning resources, maintains compliance with testing regulations and accessibility requirements, and collaborates with faculty, staff, and administrators to support student success initiatives. The Coordinator fosters a welcoming, student-centered environment that advances the College's mission of access, opportunity, and educational excellence.

General Duties:(35%)

• 1. Coordinate staffing, scheduling, and daily operations for tutoring services and Testing Centers across multiple campus locations and modalities.
• 2. Recruit, train, schedule, supervise, evaluate, and coach tutors and proctors based on operational needs, service demand, and student enrollment trends; maintain a qualified pool of eligible tutors.
• 3. Develop, implement, and facilitate onboarding programs and annual training for tutors and testing staff.
• 4. Develop and implement operational goals and priorities that support institutional objectives related to student success, retention, academic achievement, and completion.
• 5. Collect, analyze, and report service utilization, student engagement, and outcome data to assess program effectiveness.
• 6. Analyze operational and assessment data to recommend and implement service improvements within established institutional guidelines.
• 7. Collaborate with faculty, academic departments, student services offices, administrators, and the Executive Director of CTLE to identify student support needs and develop appropriate solutions.
• 8. Serve on college committees and workgroups related to student success, academic support, assessment, retention, and institutional effectiveness.
• 9. Remain current on emerging technologies, best practices, and national trends in tutoring, learning assistance, testing administration, and student support services.
• 10. Coordinate planning, budget monitoring, resource allocation, and assessment activities related to tutoring and testing operations.
• 11. Perform other duties as assigned.

Academic Support/Tutoring: (30%)

• 1. Coordinate and oversee in-person, virtual, and online tutoring services that support students across academic disciplines and programs.
• 2. Develop, implement, and maintain procedures and service standards for tutoring operations.
• 3. Develop, implement, and facilitate onboarding programs and annual training for tutors.
• 4. Assess and report on tutoring effectiveness through data analysis, student feedback, learning outcomes, and continuous improvement initiatives.
• 5. Collaborate with faculty, academic departments, student services offices, administrators, and the Executive Director of CTLE to identify academic support needs, develop tutoring strategies, and align services with course and program objectives.
• 6. Coordinate tutor recruitment efforts and maintain a diverse workforce capable of supporting a broad range of academic subjects and student populations.
• 7. Develop and maintain tutoring resources, training materials, study guides, and academic success tools that promote effective learning strategies.
• 8. Plan and facilitate workshops, study sessions, and academic success initiatives that support student achievement and college readiness skills.
• 9. Promote tutoring services through classroom presentations, orientation programs, outreach activities, campus events, and digital communication platforms.
• 10. Collaborate with faculty and staff to identify students who may benefit from academic support services and encourage engagement with tutoring resources.

Testing Center:(35%)

• 1. Coordinate and oversee daily operations of the College's Testing Centers.
• 2. Develop, implement, and maintain policies, procedures, forms, and operational standards for testing services.
• 3. Develop, implement, and facilitate onboarding programs and annual training for proctors.
• 4. Ensure compliance with testing vendor requirements, institutional policies, accreditation expectations, and testing security protocols.
• 5. Maintain testing integrity by enforcing security, confidentiality, and standardized testing procedures.
• 6. Administer and oversee testing scheduling systems and operational workflows.
• 7. Coordinate accommodated testing services in partnership with Accessibility Services to ensure equitable access for students with approved accommodations.
• 8. Serve as the primary liaison with testing vendors, certification agencies, external proctors, and institutional partners; coordinate testing schedules, reporting requirements, and operational communications.
• 9. Provide guidance and training to faculty and staff regarding testing procedures, scheduling processes, and testing center services.
• 10. Communicate and coordinate testing operations across all college campuses and locations.
• 11. Assist with test administration and provide operational coverage when needed to ensure continuity of services.
• 12. Other duties as assigned.

Required:

• 1. Associate’s degree from a regionally accredited college.
• 2. Two (2) years of experience in tutoring services, testing services, higher education, office management or a related field.
• 3. Experience coordinating programs, managing schedules, supervising staff, or leading student support initiatives.
• 4. Demonstrated proficiency with Microsoft Office Suite, Google Workspace, and other educational technologies.
• 5. Strong written, verbal, and interpersonal communication skills.
• 6. Strong organizational, customer service, and problem-solving abilities.
• 7. Ability to analyze data and use assessment results to improve programs and services.
• 8. Ability to obtain and maintain applicable testing certifications required for test administration and proctoring.

Preferred:

• 1. Bachelor's degree from a regionally accredited college or university.
• 2. Experience working in a community college setting.
• 3. Experience supervising professional staff, student employees, or peer tutors.
• 4. Experience with tutoring management systems, testing platforms, student success technologies, and learning management systems.
• 5. Experience administering accommodated testing and supporting accessibility initiatives.
• 6. Experience collecting and analyzing student success, retention, or service utilization data.

Knowledge, Skills & Abilities

• 1. Knowledge of learning support, tutoring methodologies, and student success practices within higher education.
• 2. Knowledge of testing security standards, testing administration procedures, and testing center operations.
• 3. Knowledge of accessibility laws, disability accommodations, and equitable student support practices.
• 4. Proficiency with Microsoft Office Suite, Google Workspace, student information systems, scheduling software, learning management systems, and data-reporting tools.
• 5. Strong leadership, organizational, project management, and decision-making skills.
• 6. Ability to collect, interpret, analyze, and communicate data for planning and assessment purposes.
• 7. Ability to maintain confidentiality and exercise sound professional judgment.
• 8. Ability to establish and maintain effective working relationships with students, faculty, staff, community partners, and external agencies.
• 9. Ability to manage multiple priorities and adapt to changing operational needs.

Unique:

• 1. Occasional travel between campuses and instructional sites is required.
• 2. Evening and occasional weekend work may be required to support student needs, testing operations, training activities, and college events.
• 3. Ability to work across multiple campus locations and learning environments.

Working Conditions

Work is primarily performed in an office, academic support, and testing center environment. The position requires prolonged periods of sitting, standing, walking, and computer use, with occasional lifting or moving of materials and equipment up to 25 pounds. Regular interaction with students, faculty, staff, and external partners is required. Occasional travel between College campuses and instructional sites, as well as evening and weekend hours, may be necessary to meet operational needs.