Learning & Quality Training Associate

AEP Service Corporation; Shreveport (LA); On-site; USD 63,000 - 79,000; Full time

Job summary

AEP Service Corporation is seeking a Training Coordinator to support instructor‑led and virtual learning initiatives at the Shreveport location. You will coordinate sessions, manage LMS content, and score calls using standard rubrics, contributing to continuous improvement of training materials.

The role emphasizes collaboration with CSC leadership, delivery of engaging training, and tracking attendance and outcomes to ensure effective learning programs.

Qualifications

• Bachelor's degree in arts or science is required.
• An associate degree plus 2 years of customer service experience.
• High school diploma or GED with 4 years of customer service experience.

Responsibilities

• Coordinate, facilitate, and evaluate instructor-led and virtual learning using basic adult learning principles.
• Incorporate interactive activities and job aids.
• Listen to live and recorded customer interactions.
• Score calls using standard rubrics.
• Publish sessions, enroll learners, record completions, and manage content in LMS.
• Coordinate invites, rosters, rooms/links, and materials.

Skills

Customer Service

Education

Bachelor's degree

Associate degree

High school diploma or GED

Tools

LMS

Virtual classroom

Polling

Forms

Job description

AEP Service Corporation is seeking a Training Coordinator to support instructor‑led and virtual learning initiatives at the Shreveport location. You will coordinate sessions, manage LMS content, and score calls using standard rubrics, contributing to continuous improvement of training materials.

The role emphasizes collaboration with CSC leadership, delivery of engaging training, and tracking attendance and outcomes to ensure effective learning programs.