Quality & Training Associate: Elevate Customer Solutions

aep; Hurricane (WV); On-site; USD 63,000 - 79,000; Full time

Job summary

American Electric Power (AEP) seeks a Quality & Training Specialist Associate to coordinate and deliver instructor-led and virtual training for Customer Solutions Centers, applying foundational adult learning principles and basic instructional design to plan, facilitate, and evaluate sessions.

You will collaborate with CSC leadership, monitor customer interactions, score calls, publish LMS content, and support small training projects.

Qualifications

• Bachelor's degree or higher in arts/science, or equivalent experience.
• 2+ years in customer operations or customer service roles.
• Familiarity with LMS, training delivery, and basic instructional design.

Responsibilities

• Plan, coordinate, and evaluate instructor-led and virtual training sessions.
• Score calls using standard rubrics and monitor learner outcomes.
• Publish sessions, enroll learners, and maintain LMS content/versioning.

Skills

Customer service experience

Training coordination

Instructional design basics

LMS management

Education

Bachelor's degree in arts or science

Associate degree + 2 years customer service

High school diploma or GED + 4 years customer service

Tools

LMS system

Virtual classroom tools

Forms

Job description

American Electric Power (AEP) seeks a Quality & Training Specialist Associate to coordinate and deliver instructor-led and virtual training for Customer Solutions Centers, applying foundational adult learning principles and basic instructional design to plan, facilitate, and evaluate sessions.

You will collaborate with CSC leadership, monitor customer interactions, score calls, publish LMS content, and support small training projects.