Customer Solutions Training & Quality Specialist

AEP Service Corporation; Tulsa (OK); On-site; USD 63,000 - 79,000; Full time

Job summary

AEP Service Corporation is seeking a Quality & Training Specialist Associate to coordinate and deliver training for the Customer Solutions Centers in Tulsa. You will apply foundational learning-science concepts and work with CSC leadership to align training with operations.

The role emphasizes instructional design basics, calibration of rater scoring, and continuous improvement through learner feedback. Expect regular LMS administration and collaboration with supervisors.

Qualifications

• Education options listed: degree requirement or equivalent experience.
• Customer service experience required or plus training-certifications.
• Familiarity with LMS and instructional delivery processes.

Responsibilities

• Plan, deliver, and evaluate instructor-led and virtual training.
• Monitor and score customer interactions using standard rubrics.
• Gather learner feedback and suggest material updates.
• Publish sessions, enroll learners, and track completions in LMS.
• Coordinate invites, rosters, and training logistics.
• Support supervisors with huddles and reminders.
• Track tasks and communicate progress to stakeholders.
• Be aware of AI-enabled features and data-handling practices.

Skills

Customer service

Training delivery

LMS navigation

Instructional design

Stakeholder collaboration

Education

Bachelor's degree in arts or science

Associate degree + 2 years customer service experience

High school diploma or GED + 4 years customer service experience

Tools

LMS (Learning Management System)

Virtual classroom

Job description

AEP Service Corporation is seeking a Quality & Training Specialist Associate to coordinate and deliver training for the Customer Solutions Centers in Tulsa. You will apply foundational learning-science concepts and work with CSC leadership to align training with operations.

The role emphasizes instructional design basics, calibration of rater scoring, and continuous improvement through learner feedback. Expect regular LMS administration and collaboration with supervisors.