Learning Programs Operations Specialist

rfcuny; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The Research Foundation of The City University of New York (RFCUNY) invites applications for a Program Operations Specialist at CUNY School of Professional Studies. The role oversees enrollment, scheduling, LMS administration, and learner support across multiple training programs.

Responsibilities include coordinating ILT/VILT sessions, producing stakeholder reports, maintaining monthly training metrics, and driving process improvements within the Office of Innovative Learning Solutions.

Qualifications

• Bachelor’s degree with three years of full-time experience coordinating large-scale learning programs.
• Associate’s degree with four years of full-time experience coordinating large-scale learning programs.
• Experience using learning management systems and reporting platforms to support programs.

Responsibilities

• Manage setup, maintenance, and content uploads for e-learning, ILT, and VILT in the LMS.
• Conduct final QA and readiness activities for courses and curricula in the LMS.
• Oversee end-to-end enrollment for course offerings.
• Plan and coordinate ILT/VILT sessions and logistics.
• Create pre-launch materials, launch plans, and assessment links in the LMS.
• Track attendance and manage materials distribution.
• Produce stakeholder reports on enrollment and outcomes.

Skills

LMS administration

Enrollment management

Project coordination

Stakeholder communication

Education

Bachelor's degree + 3 years experience in program coordination

Associate's degree + 4 years experience in program coordination

Tools

LMS platforms

Reporting dashboards

Job description

The Research Foundation of The City University of New York (RFCUNY) invites applications for a Program Operations Specialist at CUNY School of Professional Studies. The role oversees enrollment, scheduling, LMS administration, and learner support across multiple training programs.

Responsibilities include coordinating ILT/VILT sessions, producing stakeholder reports, maintaining monthly training metrics, and driving process improvements within the Office of Innovative Learning Solutions.