Design & Documentation Consultant IV, Technical Training

Kaiser Permanente; Pleasanton (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Kaiser Permanente in Pleasanton, CA seeks an experienced learning and development professional to design and deliver advanced training curricula and eLearning solutions for end-users, including storyboard writing, courseware production, and evaluation.

You will develop training objectives, author courses with Articulate, Captivate, Camtasia, and SnagIt, and drive continuous improvement across multiple programs while aligning with accreditation and policies.

Qualifications

• Minimum two (2) years of experience in technical writing or content management.
• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Bachelor’s Degree in Education, Communication, Business Management, Nursing, Psychology, or related field AND minimum five (5) years of experience in instructional design, adult education, or a directly related field, OR Minimum eight (8) years of experience in instructional design, adult education, or a directly related field.

Responsibilities

• Planning and implementing professional development training curriculum and courseware for end-users.
• Executing web-based learning strategies and authoring educational courses using web-based programs and MS Office suite.
• Developing eLearning objectives and assessments; developing storyboard/script with multimedia elements for production team.
• Maintaining knowledge of authoring and development tools such as Articulate, Captivate, Camtasia, and SnagIt.
• Ensuring training aligns with accreditation criteria and organizational policies.
• Leading continuous improvement initiatives for multiple training programs and tracking updates to stakeholders.

Skills

Ambiguity management

Attention to detail

Communication

Collaborative mindset

Learning agility

Influencing others

Problem solving

Facilitation skills

Organizational savvy

Decision making

Teamwork

Cross-group collaboration

Business knowledge

Integrity

Health care industry knowledge

Education

Bachelor's degree in Education or related field

Tools

Articulate

Captivate

Camtasia

SnagIt

Job description

Job Summary:

In addition to the responsibilities listed above, this position is also responsible for planning and implementing professional development training curriculum and courseware for end-users; executing web-based learning strategies; authoring educational courses using web-based programs and MS Office suite; developing eLearning objectives and assessments; developing storyboard/script with text, voice, sound, graphics, descriptions, and instructions for production team; and maintaining latest knowledge of authoring and development tools such as Articulate, Captivate, Camtasia, and SnagIt.

Essential Responsibilities:

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Conducts auditing and continuous improvement initiatives by: ensuring that training content for multiple programs is accurate, consistent, and delivered within prescribed protocols; leading the implementation of training related quality improvement programs; implementing process improvement measures to ensure continued success of complex training programs; and ensuring multiple training programs align with organizational goals and initiatives and meet accreditation criteria.
• Ensures training complies with laws, policies, and professional standards by: proactively monitoring directives of government agencies and legislation relevant to training subject matter; reviewing internal policies and best practices relevant to multiple subject matter areas; and proactively monitoring changes to industry standards (e.g., accreditation criteria) by utilizing appropriate reference materials, internet sources, seminars, publications, and professional networks.
• Documents and informs others about training by: making continuous updates to policies, procedures, and information for multiple training programs in computer systems and hard copies; implementing complex strategies to track, document, and communicate training updates; providing updates to senior staff, managers, and directors on training updates and training needs; developing marketing strategies for learning programs and responding to inquiries about programs; and making significant contributions to and maintaining content repositories.
• Designs and implements training by: using data, metrics, and reporting to design and implement complex training programs that meet learner needs and accreditation criteria; implementing appropriate learning methods and technologies needed to deliver complex training programs; identifying and obtaining new or existing instructional resources to achieve desired outcomes in complex training programs; and coordinating and delivering training and/or train-the-trainer programs to clinical leads, supervisors, and managers.
• Demonstrates an understanding of business needs by: having a deep understanding of business goals and success metrics, and the knowledge, skills, and abilities needed to achieve those goals and metrics; defining the problem in detail in order to understand, determine, and develop performance and learning objectives; and presenting evidence to important stakeholders that establishes how and where training has business impact, directly or indirectly.
• Understands and identifies learner needs by: using existing and several new procedures, research, and data provided to independently and accurately understand learners and their challenges; conducting moderately complex research and analysis to understand pervasive problems in a particular area or roles; conducting and/ou er developing surveys and focus groups to gain a deep understanding of learner needs; and identifying and validating learner needs to create content that meets current and future needs.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Training Authoring Tools

Minimum Qualifications:

• Minimum two (2) years of experience in technical writing or content management.
• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Bachelors Degree in Education, Communication, Business Management, Nursing, Psychology, or related field AND minimum five (5) years of experience in instructional design, adult education, or a directly related field, OR Minimum eight (8) years of experience in instructional design, adult education, or a directly related field.

Preferred Qualifications:

• Two (2) years of experience in planning and designing inter-active multimedia training tools, including instructional design, course development, and in project management.
• Two (2) years of experience in using computer based tools in the development, management and the delivery of E-Learning products and in managing knowledge management projects.