Learning Platforms Support Officer

Humanitarian Leadership Academy; Location (WV); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in humanitarian responses is looking for a Learning Platforms Support Officer on a fixed term contract. This role is crucial for providing administrative support and enhancing user experience on educational platforms. The ideal candidate should have experience in educational administration and strong communication and organisational skills.

Qualifications

• Experience in administrative role within an educational setting is essential.
• Strong organisational and communication skills required.
• Familiarity with eLearning standards like SCORM, xAPI, or LTI is preferred.

Responsibilities

• Provide administrative support to learners throughout their journey.
• Monitor and respond to support inboxes with first-line technical support.
• Develop guides and materials to facilitate platform use.

Skills

Organisational skills

Attention to detail

Verbal communication

Written communication

Problem-solving skills

Customer service

Education

Proven experience in an administrative role

Tools

Microsoft Office Suite

Learner management systems (e.g., Moodle, Blackboard)

Job description

We are currently supporting humanitarian responses in multiple locations - Find out more

Home Jobs Learning Platforms Support Officer

Learning Platforms Support Officer

Details:

• Location: Farringdon London/Home based
• Contract type: Fixed Term Contract / Internal Secondment

We are looking for a Learning Platforms Support Officer to join the Humanitarian Leadership Academy on a fixed term contract for up to 12 months.

As Learning Operations Support Officer, you will be responsible for providing comprehensive administrative support to learners throughout their journey utilising the HLAs platforms. This role involves managing student accounts, coordinating the learning process and delivering excellent service to learners, ensuring they receive the necessary assistance and guidance to succeed in their engagements.

In this role, youwill:

• Monitor and respond to the support inboxes, providing first-line technical support to learners and partners within 1-3 working days to maintain high user satisfaction.
• Develop Administration guides, FAQs, and support materials to facilitate the effortless use of the HLA’s digital platforms by learners and partners.
• Monitor account activity and permissions, ensuring learners and administrators have appropriate access to relevant courses, materials, and resources.

About you

We are looking for someone with the following experience and skills:

• Proven experience in an administrative role, preferably within an educational setting
• Strong organisational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to handle confidential information with integrity
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong problem-solving skills and a proactive approach
• Experience with learner management systems (e.g., Moodle, Blackboard)
• Background in customer service or support roles
• Knowledge of accessibility standards (WCAG 2.1 AA) and inclusive solutions
• Familiarity with eLearning standards such as SCORM, xAPI, or LTI

Please note:To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.