Central Operations Support Officer required for 35 hrs per week, Homebased in Northwest.

Alternative Futures Group; Osage City (KS); Remote; USD 40,000 - 60,000; Full time

Job summary

A health and social care charity seeks a Central Operations Support Officer to ensure smooth operational delivery. This role involves working with internal and external stakeholders, compiling reports, and supporting management in achieving service expectations while maintaining compliance. Ideal candidates should possess strong organizational and communication skills alongside administrative experience.

Benefits

Flexible working options

Career development and lifestyle support

Qualifications

• Experience in complex administrative support roles.
• Ability to manage workflow processes.
• Strong customer focus and problem-solving skills.

Responsibilities

• Coordinate communication with stakeholders and promote the organization.
• Compile contract monitoring reports and engage with regulators.
• Support project management activities and administrative tasks.

Skills

Organizational Skills

Communication Skills

Analytical Skills

Education

NVQ Level 3 in Business Administration

Tools

Microsoft Office

Job description

Central Operations Support Officer required for 35 hrs per week, Homebased in Northwest.

Join to apply for the Central Operations Support Officer required for 35 hrs per week, Homebased in Northwest. role at Alternative Futures Group

Central Operations Support Officer required for 35 hrs per week, Homebased in Northwest.

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Join to apply for the Central Operations Support Officer required for 35 hrs per week, Homebased in Northwest. role at Alternative Futures Group

• About The Role
• Job Purpose
  
  

The primary purpose of Central Operations Support Officer is to aid the smooth running of operational delivery, acting as a central point between the Heads of Operations, Head Office Functions, and other stakeholders within the organisation, supporting and completing appropriate tasks that allow our front-line leaders to focus on delivering outstanding care and support to the people we support and maintaining safe, well-led and compliant services.

The Central Operations Support Officer will play an integral support role within the Central Operations Function completing a number of key tasks including compiling written contract monitoring reports for our commissioners, co-ordinating communication and engagement with internal and external stakeholders, compiling reports and other forms of communication that promote the organisation with registered bodies, co-ordinating feedback and returns, managing workflow processes, maintaining intranet pages as well as other ad-hoc administrative tasks as appropriate.

The Central Operations Support Officer will ensure that priorities, service expectations and relationships with internal stakeholders are proactive, managed and maintained. These will be delivered primarily for and on behalf of the Heads of Operations and wider corporate Senior Leadership Team, under the direct leadership of the Head of Central Operations.

Key Accountabilities And Responsibilities

• To support with the preparation of documentation and reporting for contract monitoring, commissioner engagement, and tenders, effectively promoting the organisation within these.
• Support and co-ordinate administration and reporting as part of inspection process with regulators, local authorities etc, including completion of Pre-Inspection Returns.
• Develop locality and sector specific marketing, communication and presentation documentation using Microsoft Office.
• Co-ordinate and administer, through a variety of communication methods, engagement with people we support, their families and other internal and external stakeholders.
• Compile content and reporting in consistent, standardised formats in timely manner as part of preparation for meetings and reviews, to allow Heads of Operations to add narrative.
• Interrogate and produce reports as required within remit of role from local dashboards, Power BI, and other online corporate systems.
• Pre-population of standardised team meeting agendas including planned corporate themes and messages, adding reports and KPI data to facilitate consistent, effective meetings.
• Co-ordinate and compile detail and content for regular internal briefings, liaising between operational leaders and Marketing and Communications Teams to achieve fixed deadlines for organisational communications cascades.
• Project management support and coordination in line with the above requirements.
• Completing and consolidating of returns required by Senior Leadership Team and Support Functions in line with current processes.
• Managing and monitoring resource and information requests of Operations from Support Functions, prioritising (with the support of the Head of Central Operations) and adding to relevant workflow – maintaining oversight and escalation of deadlines and non-compliance.
• Build, manage, maintain, and administer content, changes, and updates to the Operational pages of the internal SharePoint resource in line with the above.
• Co-ordinating of other ad-hoc operational requirements, e.g., colour or bespoke printing runs, in partnership with the Business Support Team.
• Supporting day to day operations through other ad-hoc duties as appropriate.
  
  

Dimensions

• The job holder will report to the Head of Central Operations, however will support the needs of the broader Operational Leadership Team and relevant stakeholders
• The job holder has no direct reports
  
  

Please Only Apply If You Meet The Below Requirements

Person Specification

Experience

• Knowledge / Experience of the health and social care sector, including an understanding of commissioner and local authority requirements and expectations, and how these link to CQC standards
• Experience of working within a complex admin support and record keeping role
• Ability to understand and learn new software and admin procedures
• Experience of working with systems and undertaking system admin tasks including producing written reports, compiling data from multiple sources
• Managing workflow processes
• Experience of working on projects and supporting the delivery of project deadlines
• Experience of identifying areas of improvement and the continuous review / development of systems and processes
• Experience of promoting new systems / functionality, obtaining user buy in and maximising the use of those systems
• Experience of creating training material and delivering training. Experience of building and managing strong relationships with internal / external stakeholders
• Presentation skills, ensuring relevant to target audience.
• Change, risk and issue management, to ensure all change, risks and issues are identified managed / mitigated or escalated in an appropriate manner
• User support – system / subject matter expert, supporting users to understand systems any resolve any first line issues
• A clear communicator with the ability to build strong relationships with both internal and external stakeholders, adjusting style to the audience.
• Effective negotiation skills with experience of working with multiple stakeholders at all levels.
• Excellent problem solver with the ability to identify and resolve issues within a timely manner in order to deliver robust solutions.
• Innovative and forward thinking.
• Excellent documentation and presentation skills
• Experience of coordinating small project management
• Experience of co-ordinating (& minuting where appropriate) meetings and events
• Experience of basic financial administration
  
  

Knowledge, Skills And Abilities

• Strong customer focus
• Excellent IT skills
• Excellent communication and presentation skills
• Excellent organisation and time management skills
• Excellent analytical and problem solving skills
• Ability to prioritise and work to deadlines
• Excellent influencing and persuasion skills
• Ability to work as part of a team and independently
• To be accurate and methodical in approach to work
• Excellent working knowledge of all MS Office packages
• Literacy and numeracy at levels appropriate for detailed and accurate research, and the production of quality reports and other data, demonstrating good attention to detail
• Command of IT (advanced Word, and intermediate Excel and PowerPoint) at a level to ensure the production of top-quality work
• Good evidence of ability to organise and to prioritise with a proven ability to use own initiative in line with business needs
• Experience of communicating regularly and effectively with teams and individuals at all levels, whilst remaining diplomatic, confidential, and approachable.
  
  

Qualifications

• NVQ Level 3 in Business administration or other equivalent qualification
• GCSE English
  
  

This role is Home Based, we can only accept applications from residents of the northwest. With our extended flexible working options, you can also choose to work a 9-day fortnight or a 4.5-day week, supporting our employees with their work life balance.

This role is Band I as per our structure.

• About You
• About Us
• We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition.
  
  

We’re proud to have been positively changing lives and enabling people to achieve amazing outcomes for over 30 years.

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our team. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Apply

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Hospitals and Health Care

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